Problem with connection of a Bluetooth Mouse after upgrade

[Gunnar72]

Hi,

I have been using a Bluetooth keyboard and mouse for some time with NUC8i7HVKVA  without problems.

Then suddenly I was getting problem with the mouse, it's problem to pair it with NUC. 

It's working with other computers. I have upgraded the driver to the latest for the NUC, but it does not work.  The earlier version did not work either. I guess the latest drivers is not compatible with the mouse. 

My idea is that I earlier upgraded to a version that not support the mouse, the one before did.

The latest Bluetooth Driver: 2022-01-25 - 22-120.0.3

Mouse: Logitech MX Master 2H

Bjorn

[LeonWaksman]

Hello @Gunnar72 

I'm assuming that you are using Logitech MX Master 2S, rather than Logitech MX Master 2H. If I'm right, this mouse may be connected to your NUC using Logitech Unified Receiver as well, without using NUC Bluetooth. However, if you insist to connect using Bluetooth, uninstall the Bluetooth Driver, reboot your NUC and download and install the latest driver version 22.110.0.2.  This driver is validated for your NUC.

Leon

[Gunnar72]

The version you provided have the same problem as the latest, pairing of MX Master 2S don't work.

I installed a Realtek Bluetooth 5.0 Adapter and with that one the mouse could be paired.

So there is still an issue with the Intel Drivers and MX Master 2S!

Bjorn

[Gunnar72]

Just a clarification, the Windows version is 11.

Bjorn

[LeonWaksman]

Hi Bjorn,

No problem for me. I've even downloaded the latest driver package and reinstalled the driver. Still the old driver from 2006 version 10.0.22621.1 installed and the mouse can be paired (NUC8i7HVK + Windows 11).

- Have you installed the Chipset Software?

- Is the Bluetooth enabled in BIOS and in the Windows settings?

- Can you pair other device (for example your mobile)?

Leon

 

[Gunnar72]

Ok, that was my conclusion too that I need the old driver. That my old working driver has been overwritten at a driver upgrade...

I have to reinstall it. Where can I download it?

It's not so good that new drivers are not backward compatible!!

Bjorn

[AndrewG_Intel]

Hello @Gunnar72

We are checking this thread and we would like to know if you were able to review and try the previous suggestion/steps from LeonWaksman post.

In regards to your question, you can find here the latest drivers for Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 - NUC8i7HVKVA (including Wireless/Bluetooth drivers, and Chipset Software).

If you need further assistance, please do not hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

[Gunnar72]

Hi,

I have installed the driver you point to, but the problem remains.

It's the same problem, it's possible to connect the keyboard but not the mouse. 

In an earlier post it was suggested to update the BIOS, which I have not done. Can this have an impact on this problem?

Now I am using Realtek 5.0 adapter and it works without problem

Thank's for attention!

Regards

Bjorn Hjalmarsson 

[Gunnar72]

Hi,

Enclose a list of all installed drivers on my NUC:

Regards

Bjorn Hjalmarsson

[Gunnar72]

Note, this is a list with the Realtek Bluetooth adapter driver active.

Regards

Bjorn

[n_scott_pearson]

If upgrading the BIOS (yes it *can* affect the results) does not solve the issue, I suggest that you do a clean install of the wireless support. Here is the process for doing so (don't leave out any steps other than those marked optional - but, ...):

1. If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter. Here are the links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649
2. Very important; must do: Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. [Aside: this is to stop Windows Update from interfering with the process.]
3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
5. Manually reboot your computer, keeping Internet access disabled throughout.
6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Dual-Band Wireless-AC 8265 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.
7. Right click on the entry for Intel Dual-Band Wireless-AC 8265 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
9. Go to Step 5.
10. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).
11. (Optional but recommended) Clear each of your browsers' cache.
12. Install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
13. Install the downloaded Wireless driver package.
14. Manually shutdown and reboot your computer.
15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
16. Test.

Hope this helps,

...S

[AndrewG_Intel]

Hello Gunnar72

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[Gunnar72]

HI,

Thank's for the feedback.

The update is still in the pipe. I will come back when I have done the update.

Best Regards

Bjorn Hjalmarsson

[AndrewG_Intel]

Hello Gunnar72

Thank you for your response

Sure, no problem! We will be looking forward to hearing back from you with the outcome of the steps.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Gunnar72

We are following up on this thread to see if you were able to try the clean installation of Wireless and Bluetooth drivers. If you need further assistance, please let us know.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Gunnar72

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician