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TBoes3
Beginner
739 Views

Problem with installation of graphics driver on NUC8i3

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Hello,

 

We have problems with our 2 new NUC8i3.

After installing windows, the driver for Iris® Plus Graphics 655 has not been installed.

The microsoft basic display adapter is currently installed.

 

If I want to install the software myself downloaded from the intel website then I get the error message

"this installation package is not supported by this processor type"

 

Anyone have any ideas to get this installed or what the problem might be?

 

• Intel NUC8i3BEH BGA 1528 3 GHz i3-8109U

• Windows IOT enterprise LTSB 2016

• Iris® Plus Graphics 655

 

Regards,

Thom

 

0 Kudos
1 Solution
n_scott_pearson
Super User Retired Employee
203 Views

First of all, referring to your NUC using "NUC8i3" is not sufficient; there are multiple models that this could refer to (yes, I know that you provided it later, but this is an important thing for others to understand too). You should always provide at least the two letter acronym for the particular model. If processor matters in the conversation, use the full NUC8i3BE or just i3BE. The other letters that follow usually don't matter in most conversations, but the H vs. K is important if chassis height or presence of drive bay matters. If the processor doesn't matter in the conversation, then you can simply use BE (or BEH/BEK).

 

Secondly, regardless of issue type, you should always place issue related to the NUCs in the Intel NUC forum. I can't move it, so I hopefully Intel Customer Support will do it for us.

 

No apology is necessary for either of these issues. It's mentioned purely for educational purposes.

 

 

Ok, about your issue. The current (DCH) graphics drivers only support the 1803 and 1809 updates to Windows 10. I do not know how to rationalize this with the Windows IOT enterprise LTSB 2016 listing. I would hope that these updates install onto this version. If they do not, there is a problem to be solved here.

 

To verify whether this is the issue, try installing an older, non-DCH release of the graphics driver (i.e. one of those whose build number is lower than 6444. For example, try version 24.20.100.6229, which is available here: https://downloadcenter.intel.com/download/28239/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...).

 

Hope this helps; let us know what happens,

...S

View solution in original post

11 Replies
n_scott_pearson
Super User Retired Employee
204 Views

First of all, referring to your NUC using "NUC8i3" is not sufficient; there are multiple models that this could refer to (yes, I know that you provided it later, but this is an important thing for others to understand too). You should always provide at least the two letter acronym for the particular model. If processor matters in the conversation, use the full NUC8i3BE or just i3BE. The other letters that follow usually don't matter in most conversations, but the H vs. K is important if chassis height or presence of drive bay matters. If the processor doesn't matter in the conversation, then you can simply use BE (or BEH/BEK).

 

Secondly, regardless of issue type, you should always place issue related to the NUCs in the Intel NUC forum. I can't move it, so I hopefully Intel Customer Support will do it for us.

 

No apology is necessary for either of these issues. It's mentioned purely for educational purposes.

 

 

Ok, about your issue. The current (DCH) graphics drivers only support the 1803 and 1809 updates to Windows 10. I do not know how to rationalize this with the Windows IOT enterprise LTSB 2016 listing. I would hope that these updates install onto this version. If they do not, there is a problem to be solved here.

 

To verify whether this is the issue, try installing an older, non-DCH release of the graphics driver (i.e. one of those whose build number is lower than 6444. For example, try version 24.20.100.6229, which is available here: https://downloadcenter.intel.com/download/28239/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...).

 

Hope this helps; let us know what happens,

...S

View solution in original post

TBoes3
Beginner
203 Views

Hello,

 

Thank you for your response and sorry for my late response.

I had some problems logging in to the intel forum and therefore I forgot to respond.

 

Your solution works and the driver is now installed properly.

 

thanks for your help!

 

LeonWaksman
Super User
203 Views

Hello Tom,

Is there any reason that you are using old Windows 10 version (1607)?

 

Leon

 

Chris_V_Intel
Moderator
203 Views

Leon, that's the point of using a LTSB version. It locks the version for those that don't want changes/updates.

 

Thom, check out this page; https://www.intel.com/content/www/us/en/support/articles/000032950/mini-pcs.html, specifically Option 2, then scroll down.

 

ltsb.png

n_scott_pearson
Super User Retired Employee
203 Views

Re: "that's the point of using a LTSB version. It locks the version for those that don't want changes/updates", the important corollary is that it also locks the drivers to those versions pertinent at that point in time. If a customer really wants the latest drivers, then they should be using the latest LTSB release and locking down the overall image once they have tested the drivers they desire.

 

Just saying,

...S

LeonWaksman
Super User
203 Views

Hi Chris,

Thank you for your information. I was aware about this and this was reason for asking my question, however never get an answer from Thom.

 

Regards

Leon

 

Chris_V_Intel
Moderator
203 Views

Figured, but just in case. :)

MRoss5200
New Contributor III
203 Views

You need to find the Legacy GFx driver for BE. Here is an older driver that should work.

 

https://downloadcenter.intel.com/download/28239/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

LeonWaksman
Super User
203 Views
Alberto_R_Intel
Moderator
203 Views
TBoes3, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
TBoes3
Beginner
203 Views
Hi Alberto, The solution works great! I don't need any further help Thanks!
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