Problem with number of "Unsafe Shutdowns" on SSD storage based on Intel JHL6340

[Infavito]

Hello! I am using a SSD NVMe 1 Tb (Samsung 970 evo plus)  inside an Orico portable storage  based on the Intel® JHL6340 Thunderbolt™ 3 Controller with my Macbook pro M1 (Monterey). And I noticed that the number of "Unsafe Shutdowns" in SMART DATA increases after each "safely disconnection" of this storage. But I'm sure I'm using the eject function correctly. When I turn my Macbook off it doesn't happen. I'd be really gratefull  for your help.

[n_scott_pearson]

This is a question for Orico. It is their device that is doing what the drive considers an unsafe shutdown.

The example you touted in your other Intel Communities post (read: one post is enough; multiple posts accomplishes nothing) has absolutely nothing to do with your device combination.

...S

[Infavito]

Thank you for your answer, but this device based on the Intel® JHL6340 Thunderbolt™ 3 Controller. And I suppose that there is a solution by Intel.

[n_scott_pearson]

So next you'll be saying that this is caused by there being an Intel processor or an Intel chipset in the system? No, it is the device that owns the provision of power to the NVMe drive, namely the Orico device.

...S

[Infavito]

I’ve just got another device by Acasis (TBU405) based on Intel JHL7440. And I have got the same result with it. I did found the similar problem had been solved on a Windows PC through drivers update by Intel. And I suppose It make me sense to ask here for solution for MacOS. 

[AndrewG_Intel]

Hello @Infavito

Thank you for posting on the Intel® communities.

We noticed that you have another thread regarding the same issue where Intel Customer Support informed you that "issues with Smart DATA are related to the SSD"...

In addition to the previous information, we would like to inform you that Intel provides support for Thunderbolt on Intel® NUC products. However, checking the link you shared we noticed it refers to a third-party device "ORICO TOM2T3-G40-BL TBT3 SSD".

Please note that Thunderbolt* is a technology that computer/device manufacturers (OEM) customize for their platforms. Intel provides firmware and driver updates directly to OEMs (HP*, Lenovo*, Dell*, and so on) and doesn't support their products. It is OEMs' responsibility to test and validate updates before posting them for customers on their support websites. For more details, please refer to this article: Support Options for Thunderbolt™

Therefore, for assistance with issues related to Thunderbolt on a third-party device, the recommendation is to contact the manufacturer/OEM for the latest updates and technical support information.

In case the problem is related specifically to the Macbook pro M1* or macOS* operating system, it is worth mentioning that Apple* has explicitly requested that all support inquiries or issues be addressed directly to them. For those scenarios, please contact Apple* Support

Having said that, we will proceed to close this thread from our side now. Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician

[Infavito]

Hello! Thank you for your answer. Now It is clear for me that I would not find solution of my problem here. My hope is dead(

But I hope your noticed, that problem inherited from older Intel-based thunderbolt devices to new.