Problems configuring My NUC8I7BEH to My LG SK10Y with Atmos

[cjess1]

Okey, So once upon theese days I had My NUC8I7BEH connected to My LG SK10Y with Dolby Atmos configuration.. SK10Y is a 7.1.2 Channel setup...

When I applied the config. the Dolby Access app said to change the "Spatial Sound" setting, this however have never worked.. But at the time when I right clicked the sound device and chose "Configure Speakers" I got two options.. "Stereo" and "Dolby Atmos for Home Speakers" ...

then I connected My NUC to a bluetooth headset, and when I went back to use the sound system the "Dolby Atmos" configuration is gone, and I have tried, and tried.. and tried.. but the config option will not come back..

have no clue on what to do here?

really miss the beautiful sides of having 7.1.2 sound... contra the stereo sound I'm stuck with now :o

regards

[Abigail_G_Intel]

Hello cjess1,

Thank you for posting on the Intel Communities.

In order to have more information about the issue that your Intel® NUC Kit NUC8i7BEH is experiencing, please provide the following details:

1. Have you tried connecting the bar to a different computer? Do you get the options?

2. Have you tried running the Windows* sound troubleshooter? (While the LG SK10Y is connected)

• Right-click on the Volume icon on the Windows Taskbar.
• Click on Troubleshoot sound problems.
• When the question "Which of these devices do you want to troubleshoot?" pop-ups, please select the LG SK10Y device and click Next.

3. If I correctly understood, you are able to see the LG SK10Y listed on the Playback devices of sound settings, but not able to set as Dolby Atmos for Home Speakers"?

4. Did you recently perform any Windows* update or driver update?

6. Are you connecting this soundbar wireless or wired?

5. Please run the Intel® System Support Utility to have the details about the drivers installed: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

1. Click the menu where it says summary to change to Detailed View. 
2. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. 
3. Please attach the document to the next post. 

Best Regards, 

Abigail G 

Intel Customer Support Technician

Under Contract to Intel Corporation. 

[Alan_J_T]

In the same Boat using BlueAnt Zone One Beats Blue tooth Atmos just not playing nice at all

Will be trying some other headphones soon will report results. I have a plantronics Rig 800 LX for Xbox that is using the Atmos on the Xbox with no problems will give the a whirl as will also work on PC

[Alan_J_T]

Well this is interesting I plunged in my Rig 800 headphones and selected as sound source and Dolby Atmos is working fine tested nicely. So why they were still connected I changed to my BlueAnt ones and connected via Bluetooth and I could select Dolby Atmos and it seemes to be working OK

I then Unplugged my plantronics RIG 800 and turned Atmos Off and played a sound clip then turned it back on with no problems.

So if you have a second set of head phone not Bluetooth try them to activate Atmos or use the 3.5mm plug and connect to NUC that way turn off Bluetooth and see if you can turn on Atmos if you can turn it on, then turn Bluetooth back on and unplug you headphones from the 3.5mm jack then try and see if Atmos will work for them, with the Bluetooth connection.

[Alan_J_T]

OK the above method works till you do a reboot so did more digging and found a driver out of date.

See pick for driver I had to update via Device Manager I have highlighted the guilty Driver, Right click on it and select update driver Select let windows search and install and is now working correctly.

Hope this helps your problem

[Abigail_G_Intel]

Hello cjess1,

Were you able to check on our previous recommendations?

Please let me know if you need further assistance, if so, please provide the information requested above.

Best Regards, 

Abigail G 

Intel Customer Support Technician 

Under Contract to Intel Corporation. 

[Abigail_G_Intel]

Hello cjess1,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question.

Best Regards, 

Abigail G

Intel Customer Support Technician

Under Contract to Intel Corporation.

[cjess1]

eventually I found out my issue were that in windows start up apps i had the realtek driver software etc to run at startup, thus the software etc was what wouldn't let me configure my speakers as i like to with full atmos sound x) perhaps someone finds help in this