Problems with Integrator Toolkit Intel 6.1.9 NUC8i3BEH

[CBome]

Hi,

I am having some issues with the new Integrator Toolkit. As I create a new custom bios to change the splash screen, it gives out a "There was an issue creating/ opening the .BIO: custombio.bio. I followed the documentation that was included in the download as well as followed this thread: https://forums.intel.com/s/question/0D50P0000490WWRSA2/problems-with-integrator-toolkit-on-5cpyh?language=en_US for further information.

Also, it won't allow me to use the -is -ic parameters. The specific error when I attempt to use it is:

"There was an issue getting the current BIOS custom settings"

"There was an issue getting the current custom settings"

"There was an issue getting the BIOS custom settings data"

I will be deploying this to our small business using the said model of Intel NUC as well as older ones. Any help will be appreciated. Thank you.

[Alberto_R_Intel]

CBome, Thank you for posting in the Intel® Communities Support.

Please make sure that that the file that you are using to create a custom BIOS splash screen complies with the following requirements, please verify page 13:

https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/intel-integrator-toolkit-user-guide.pdf

The max size of the file (.JPG) is 60KB

The minimum resolution us 120 x 120 pixels

The maximum resolution is 1920 X 1080 pixels

Is there any way that you can share the file that you are using to customize the BIOS screen?

I can always send you a private message for you to share the file privately, this is for us to try to replicate the issue in our Intel® lab.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[CBome]

Hey Alberto,

Thanks for the response. Actually, I have used multiple files to test but comes up with the same error but if you need the exact file that I need then I can send it over.

[Alberto_R_Intel]

CBome, Thank you very much for letting us know those details.

Yes, if you have the possibility to send a couple of them so we can test them in our Intel® Lab, that will be great.

Do you want me to send you a private message so you can attach them to it? You can always share them on the thread as well.

Please let me know which option do you prefer.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[CBome]

Hi Alberto, I sent it via private message. Not sure if you received it.

[Alberto_R_Intel]

Hi CBome, thank you very much for providing these updates.

Yes, I received your private message with the pictures.

We will try to replicate this issue in our Intel® lab, as soon as I get any updates I will post all the details on this thread.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

Hi CBome: I just wanted to let you know that I have an update on this matter.

I tried to replicate the issue in our Intel® lab using the Intel® Intel® NUC Kit NUC8i5BEK, as you can see in the picture below, the issue was not replicated, I was able to successfully change the BIOS splash screen:

 

Since the error message "There was an issue creating/ opening the .BIO: custombio.bio." is related to opening the custom BIOS settings, then I also tested the same Intel® NUC with a different USB device and in that case, I was able to replicate the issue and I got the same error messages that you described previously, here is the picture of it:

The reason why I was able to replicate this scenario is because the USB flash drive that I was using was formatted in NTFS format and it is a requirement of the Intel® Integrator toolkit to use a USB device formatted in FAT32, once I connect the USB device formatted in FAT32 there were no problems at all.

Please make sure that the USB device that you are using is formatted in FAT32.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

CBome, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

CBome, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[CBome]

Hi Alberto,

Thanks for looking into this. Apologies for the delayed response as we had a lot going on this month. I will have to try and replicate what you did when I have the time and get back to you. As for the parameters used, do I need to use the -ib biosname.bio parameter? Does that also mean that I would need to download the bios and save it on the flash drive for that parameter to work?

[Alberto_R_Intel]

CBome, You are very welcome, no problem at all, thank you very much for providing that information.

Yes, you need to use the -ib biosname.bio parameter, download the BIOS and save it on the flash drive for that parameter to work.

Take your time, once you get the chance, please let us know the results.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

Hi CBome, We just wanted to check if you had the chance to do the testings of the Intel® Integrator Toolkit and if the application is working fine now?

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

CBome, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel