Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
192 Views

REPORTING DRIVER ISSUE - Realtek* High Definition Audio Driver for Windows® 10 64-bit

Hello just letting the forum know I am having issues with the new version of the mentioned Realtek HD Audio driver Version: 6.0.8955.1 (Latest) Date: 5/19/2020 for NUC8i7HNK / NUC8i7HVK.

My Version of NUK is NUC8i7HVB.  But this update is offered in the DSA update system for my version.

After installation the driver three times it appears to run fine.  However when shutting down or putting the machine to sleep there are noticeable pops and crackles from the speakers.  Rolling back the driver removes this problem.  Not sure if others have seen the same problem but will await a new release or update before trying again.  This is just FYI for the developers. 

0 Kudos
5 Replies
Highlighted
Moderator
173 Views

Hello @BLanc2

Thank you for posting on the Intel® communities.

 

"NUC8i7HVB" is the board model of the Intel® NUC Kit NUC8i7HVK or its Mini PC variants (NUC8i7HVKVA and NUC8i7HVKVAW) so one of them should be the Intel® NUC you have.

In order to check this further, could you please provide the following information?

 

1- Realtek HD Audio driver version that is working fine:

2- If possible, please provide a short video showing the behavior when you hear those "pops and crackles from the speakers".

3- By any chance have you tested with other speakers or with wired headphones?

4- Did you perform the driver update those three times using only Intel® Driver & Support Assistant (Intel® DSA)?

5- Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system:

  • Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

0 Kudos
Highlighted
Novice
161 Views

I have this exact issue with the new realtek driver as well. My speakers pops loudly and as I have a 2.1 system, there's a large burst of bass from the subwoofer as well. I've learned to turn off my speakers before rebooting now to avoid the danger of them blowing out because of this new problem the brilliant people behind the NUC8i7HVK decided to introduce now.

To be fair, I updated several drivers at once about two weeks ago. I updated BIOS and realtek within minutes of each other, and I can't be sure which introduced the issue. I've noticed that release notes for the new BIOS 64 addresses analog audio issues. Therefore, I'll reserve judgment until after others say it's safe to update to BIOS 64 (which would go against the trend with BIOS updates for this device, sadly).

0 Kudos
Highlighted
Moderator
117 Views

Hello @PRom0

Thank you for posting on the Intel® communities and for sharing your feedback, it is really appreciated it.

Despite you are describing the "same issue", everyone's situation and environment are unique so if you need further assistance with this behavior, we kindly recommend creating a new thread to isolate your case and system configuration. Please make sure you add the information about the system model and specs, and detailed information about the problem that you are having, so we can get better assist you.


Thank you for your understanding; hope to hear from you soon.

Best regards,

Andrew G.

Intel Customer Support Technician


0 Kudos
Highlighted
Moderator
101 Views

Hello BLanc2

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


0 Kudos
Highlighted
Moderator
73 Views

Hello BLanc2

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer being monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


0 Kudos