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Radeon driver keeps failing

Aamos1
Novice
692 Views

Hi

 

My drivers are up to date, based on the report (see attached). From time to time, the display driver (Radeon) is failing, causing the screen to blank out for few seconds and then it reloads and continue until the next time it happens. Most of the times it happens when coming out of a sleep mode or when playing a 1080p video.

 

I tried re-installing the drivers, made sure it's all up to date but then it works for few days until it fails again...

 

Here is an example of a failure that I see in event viewer:

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e59a285
Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff199
Faulting process id: 0x3e2c
Faulting application start time: 0x01d7d02d77a3cfde
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 81a24055-e5d1-4408-8f91-168315d38176
Faulting package full name:
Faulting package-relative application ID:

 

How can I troubleshoot this problem in order to avoid it completely?

Thanks

0 Kudos
9 Replies
AlHill
Super User
686 Views

This is the latest Intel supplied driver for your NUC:

https://www.intel.com/content/www/us/en/download/19269/radeon-rx-vega-m-graphics-driver-for-windows-...

 

Install it and report back.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

AlHill
Super User
686 Views

Also, as it says in the release notes:

Both the Intel HD Graphics driver and the Radeon™ RX Vega M Graphics driver should be installed. You may experience the following if both are not installed:

  • Unstable graphics
  • Can't set up multiple displays
  • Applications crash after opening

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Aamos1
Novice
681 Views

intel graphics is installed, same version as mentioned in your link.

Aamos1_0-1637318718121.png

Radeon version I have is 21.10.2, after installing it, everything worked ok for few days until it happened again. Your link contains 3 (at the end) so if it happens again I will try installing it but not sure this is the issue, Intel driver support assistant doesn't flag any driver that is not up-to-date.

 

If there are more ways/ideas to understand what is the problem, please share.

JosueO_Intel
Moderator
622 Views

Hello Aamos1


Thank you for posting on the Intel communities. 


We wanted to ask if you have been able to test the drivers and check if the issue persists. Let us know if you need our assistance. 


Regards, 


Josue O.  

Intel Customer Support Technician



Aamos1
Novice
602 Views

Hi

 

I re-installed the latest drivers taken from here: https://www.intel.com/content/www/us/en/download/19269/radeon-rx-vega-m-graphics-driver-for-windows-...

 

Sometimes it takes a week or so for this problem to re-occur so please give me few days to see if it happens again and I will update here soon.

 

Thanks.

JosueO_Intel
Moderator
595 Views

Hello Aamos1


Sure, we will wait for you to keep testing the driver and as soon as you have any updates please let us know. 


Regards, 


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
550 Views

Hello Aamos1


Were you able to test the driver provided? Please let me know if you still need our assistance.


Regards, 


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
506 Views

Hello Aamos1


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards, 


Josue O.  

Intel Customer Support Technician


Aamos1
Novice
489 Views

Hi

 

As I said, I just needed few more days in order to know whether it's happening again or not. So it did, this time after waking up from sleep mode.

 

In event viewer, I saw this

Error: The server AppUp.IntelGraphicsExperience_1.100.3370.0_x64__8j3eq9eme6ctt!App.AppXk923mdpps0ped0321qkhh91zzcjntqsz.mca did not register with DCOM within the required timeout.

 

Warning: Display driver amdwddmg stopped responding and has successfully recovered.

 

As the warning mentions, it is failing, the screen becomes blank until the driver reloads (I guess).

 

What else can I check?

Just from curiosity: While Intel driver support and assistance shows green as if everything is up to date, when running driver booster, it tells me that there are driver updates for my computer. Which should I listen to?

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