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Razer X Chroma not working with Mini Intel Nuc

Guillaume1
Beginner
324 Views

Hello !

Last week I recieved my Razer X Chroma with a Gygabyte Geforce 3060 Eagle 12Go. My purpose is to boost the graphic power of my Intel NUC NUC8BEB.

However after setting up the display following the instructions I still have a problem making it work.

  • I have let Windows recognize the display and installed the drivers.
  • I have Installed the drivers of the Geforce 3060.
  • I have updated Windows
  • I have updated all the drivers of the Intel NUC

I have succeeded to make it work randomly. I have tested the power on The Witcher 3 and it worked extremely well. But after restarting the Computer every thing went wrong. There is actually no way to make it work. The screen doesn't even show up whenever I plug the HDMI on the Razer X Chroma.

I have tried plugging it after the computer had started, before, etc...

I am now wondering if my Geforce 3060 is compatible with the Razer X Chroma, because on this graphic card there is only one PCIe 4+2 plug instead of two. Even if as I said earlier The WItcher has worked.

Well,

Can you help me ?

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3 Replies
David_G_Intel
Moderator
290 Views

Hello Guillaume1

 

Thank you for posting on the Intel️® communities. Please share with us the following information:

  • What is the BIOS version on this NUC?
  • What is the NUC model? (not the motherboard model)
  • Do you see any problems if you connect the NUC directly to the monitor?
  • Is the HDMI firmware up to date?
  • Did you only test with HDMI?
  • Does this happen with different cables?
  • To confirm, the main issue is that there is no image sometimes when you use the Razer X Chroma*?
  • Intel® System Support Utility (Intel® SSU) results

 

Regards, 

David G 

Intel Customer Support Technician 

 

David_G_Intel
Moderator
269 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician


David_G_Intel
Moderator
221 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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