Razer X Chroma not working with Mini Intel Nuc

[Guillaume1]

Hello !

Last week I recieved my Razer X Chroma with a Gygabyte Geforce 3060 Eagle 12Go. My purpose is to boost the graphic power of my Intel NUC NUC8BEB.

However after setting up the display following the instructions I still have a problem making it work.

• I have let Windows recognize the display and installed the drivers.
• I have Installed the drivers of the Geforce 3060.
• I have updated Windows
• I have updated all the drivers of the Intel NUC

I have succeeded to make it work randomly. I have tested the power on The Witcher 3 and it worked extremely well. But after restarting the Computer every thing went wrong. There is actually no way to make it work. The screen doesn't even show up whenever I plug the HDMI on the Razer X Chroma.

I have tried plugging it after the computer had started, before, etc...

I am now wondering if my Geforce 3060 is compatible with the Razer X Chroma, because on this graphic card there is only one PCIe 4+2 plug instead of two. Even if as I said earlier The WItcher has worked.

Well,

Can you help me ?

[David_G_Intel]

Hello Guillaume1

Thank you for posting on the Intel️® communities. Please share with us the following information:

• What is the BIOS version on this NUC?
• What is the NUC model? (not the motherboard model)
• Do you see any problems if you connect the NUC directly to the monitor?
• Is the HDMI firmware up to date?
• Did you only test with HDMI?
• Does this happen with different cables?
• To confirm, the main issue is that there is no image sometimes when you use the Razer X Chroma*?
• Intel® System Support Utility (Intel® SSU) results
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".   

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician