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Rree
Beginner
2,437 Views

Realtek* High Definition Audio Driver Version: 6.0.1.8569

I am getting breaking sound and jittering screen (due to sound) by installing Realtek* High Definition Audio Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7BE, NUC8i5BE, NUC8i3BE. Version:

 

Version: 6.0.1.8569 (Latest) Date: 12/18/2018

 

Anyone having this problem?

 

Uninstall this version and go back to previous version...

0 Kudos
5 Replies
SChau10
New Contributor II
1,032 Views

After installing this Realtek 8569 audio driver over the older 8467 driver, it *may* be necessary to manually update the Intel Smart Sound Technology driver components. The 8569 driver package contains a folder for a recent iSST driver, but not sure whether the Realtek installer takes care of updating the iSST driver components along with the Realtek driver components.

 

APols1
Novice
1,032 Views

MY issue is that 8519 and NOW 8569 were making this "Windows Audio Device Graph Isolation" to run in the background and - WON'T STOP RUNNING even if NO application is open. It chews up ur battery and forces your cpu to run slow for other applications. See the task manager snip: still there.JPG

I jave an HP Windows 10 laptop with fully updated 1809. HP tech is NO help at all. They dont even know this exists to this day. Windows tech finally got me to Level 2 tech who knew about the issue and there is ONLY 2 ways to fix it since RealTek has NOT.

 

  1. Roll ALL the way back to original driver 8248.. OR
  2. Turn OFF ALL your microphones functions.

Both options suck but until someone gets RealTek to fix this we're ALL screwed.

 

IF anyone has another alternative please let me know. GET THE WORLD OUT

SChau10
New Contributor II
1,032 Views

The Realtek 8569 DCH audio driver on Intel's website is meant to support NUC8ixBEx (Bean Canyon) products. This driver is NOT suitable for use with your HP laptop. HP typically ships customized audio drivers with their laptops, with customized audio tunings and sound processing options. Any issues you encounter with the Realtek audio driver shipped with your HP laptop should be brought directly to HP support. Intel or Microsoft are not the right parties to help here. Request an escalation with HP support, since their first-level customer support is unlikely to be helpful or even capable of comprehending the issue.

APols1
Novice
1,032 Views

Dear SChau,

 

About the only thing you said that was right was "since their first-level customer support is unlikely to be helpful or even capable of comprehending the issue." HP is USELESS but more because IF they consider it software - and drivers are software to them - tech wont help IF it is a software issue even if your warranty is in in effect. HP tech will look into the issue for you BUT the second they see its "software" they say you have to contact "Smart Friends" (which really is closer to Dumb Aholes). I've been aggravating myself with this for over 1 year since I bought my laptops. I even have what they call "HP Inc. AMS Consumer Escalations Team" assigned to me and they even force you to PAY Smart Friends for this kind of help. Its ALL BS.

 

The tech support at Windows and even Intel is far better and for the most part FREE.

 

Also these Realtek driver UPDATES are sent to HP customers - DIRECTLY from HP via their HP Support Assist app. I'm not searching other sites for drivers.

 

toodles

SChau10
New Contributor II
1,032 Views

@Apols1, what's wrong with going back to driver 8248, especially if it addresses your issue?

 

Did HP send you a Realtek driver newer than 8248 that has this issue? If so, then this is possibly a case of a Realtek driver screw-up.

 

The difficulty in getting Realtek to address bugs in their audio driver comes from many factors:

  • Realtek builds many customized audio drivers daily for their many OEM customers including HP
  • Most of these customized drivers have 4-part IDs targeting specific hardware platforms. Newer driver builds are not guaranteed to remain compatible with older platforms.
  • OEMs like HP may not have the financial incentive to aggressively pursue driver bug fixes with 3rd parties: any driver carrying a fix must be validated for regression issues and get WHQL-certified with Microsoft, both of which cost real money. It is not uncommon for OEMs like HP to push Realtek to fix a driver issue only if it is known to cause high rate of system crashes (BSOD) or other serious problems in the field. OEMs receive field-collected driver crash telemetry from Microsoft and prioritize resolution efforts by issue severity. This is not an ideal situation especially from end-customer perspective, but is the harsh reality related to the Wintel PC business.
  • With the transition of drivers from legacy to DCH as driven by Microsoft, companies like Realtek are stepping DOWN their driver development team & efforts and offloading to other parties. DCH drivers are modular (a-la-carte) so Realtek only provides some of the driver pieces needed by an OEM like HP to launch products with. The other pieces come from 3rd-party vendors providing audio processing engines with features specified by the OEM. This modularity has made troubleshooting of DCH drivers more difficult than with legacy monolithic drivers, especially when the DCH driver components are sourced from multiple parties.
  • Legacy to DCH driver migration is fraught with multiple issues, not the least of which is incomplete legacy driver un-installation prior to DCH driver installation. Many installers bundled with drivers don't do a clean job when performing un-installation. Realtek driver installer/un-installer has been notorious about this. I have had many occasions where I had to manually un-install a legacy driver, reboot the system, confirm Windows having loaded a generic inbox driver, before launching into DCH driver installation. Realtek 8248 driver is legacy and 8569 driver is DCH, so users can easily fall into the driver migration trap and run into issues. IMHO, Microsoft has done the PC community a huge disservice having architected DCH drivers without having thoroughly working through the driver migration challenges imposed on driver developers and end-users.
  • I want to repeat my statement that the Realtek 8569 DCH driver on Intel's website is NOT the correct driver to install for your HP notebook. That 8569 driver was custom built by Realtek to support certain Intel NUC PC models, such as NUC8ixBEx (Bean Canyon series). It is not a generic driver supporting any and all PC platforms featuring Realtek HD audio codec hardware! At minimum, this driver lacks the 3rd-party audio processing components intended by HP with ship with your notebook. Intel & Realtek obviously validated this driver build against the intended NUC platforms only.