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Beginner
18,830 Views

Realtek Microphone Array not working

I have the latest drivers installed. I'm on Windows 10 64bit.

 

Setting up the mic and it doesn't hear or recognise the microphone array. Can't use Cortana or Google speech (ok google on chrome). When looking at the settings and increasing microphone boost etc, it doesn't hear any sound. When setting up mic windows says it can't hear anything.

 

 

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Super User
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Hello @RSter4​ ,

  1. In Windows settings Update & Security>Troubleshoot >Recording Audio - run the Troubleshooter.
  2. Please check in bios Advanced> Onboard Devices>Digital Microphone is enabled.
  3. You din't mention what is your NUC model, howevr open the NUC cover and verify that Microphone Array connector is firmly connected to the receptacle on board.

 

Leon

 

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Beginner
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@LWAKSMAN​  - thanks for your response.

 

I'm running a Hades Canyon NUC.

 

  1. Ran the troubleshooter several times but it's not resolving anything
  2. Checked the bios. Audio is checked, but there is no option for Digital Microphone in the bios. I'm on the latest bios version.
  3. The microphone array connector is firmly connected on board.

 

I uninstalled the audio devices from the device manager, rebooted, and in the sound settings, recording tab, you can see that the microphone is picking up the sound. But once I install the Realtek drivers, through the Intel Drivers and Support app, the microphones don't pick anything up. Without the realtek drivers, Google speech recognition works, but once the realtek drivers go on, it doesn't. Cortana doesn't work at all under any circumstance.

 

I have a creative webcam and it picks up the sound on the microphone on that, but this doesn't work with Cortana.

 

It's an odd one.....

 

Thanks....

 

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Super User
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@RSter4​ ,

  1. Right click on the speaker icon on the Task bar bottom R.H. corner. Menu will open
  2. Left click on Sound. Sound Panel should open.
  3. Open Recording tab on this panel. You should see Microphone Array there (If you don't see this array, enter bios settings. Check in Advanced>Devices>Onboard Devices>Audio is enabled).
  4. Right click on Microphone Array, menu should open. Press on Properties. A Properties window should open. See the attached image.
  5. Check that device is enabled. Check volume level and all other data.

 

Leon

 

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Moderator
8,748 Views

Hello RSter4, If you have any further questions, we will be glad to assist you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Beginner
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@LWAKSMAN​ @WannerG_Intel​ 

 

Sorry on the late reply here. Been a very hectic week.

 

Ok - @LWAKSMAN​  - i tried all your steps, and all the settings were as per your pics. Everything was enabled, levels set on high etc. And still no dice.

 

So, I tried uninstalling and reinstalling devices, all devices from the Device Manager, rebooting, reinstalling etc. No luck....

 

So, I blew away the pc, and did a fresh install of Windows 10.

 

Things seemed a lot better from the outset.

 

Next I went to the Intel Driver and Support Assistant, ran the scan, and it comes up with:

 

Realtek* High Definition Audio Driver for Windows® 10 64-bit for Intel® NUC Kit NUC8i7HNK, NUC8i7HVKLatest version: 6.0.1.8454 Installed Version: NoneUpdate available

  • Manufacturer
  • Microsoft
  • Status
  • OK
  • Driver Provider
  • Microsoft
  • Driver Version
  • 10.0.17763.1
  • Driver Date
  • 9/14/2018
  • Device Id
  • HDAUDIO\FUNC_01&VEN_10EC&DEV_0700&SUBSYS_80862073&REV_1000

 

I install this update. Now, things go back to being bad again, the array doesn't work at all, can't hear anything I'm saying. In fact it's worse now, because when I play any media, Spotify, YouTube, or play my own mp3's, the sound pause every 11 seconds or so, for only a second or less, and sometimes emits a static output. So no media output would play smoothly then.

 

After this, I uninstalled the driver, and things went back to working again.

 

When I look at the driver in Device Manager though, it says driver version: 10.0.17763.1

 

So this is the same driver version as the Intel Driver and Support Assistant, as listed above. Although, Intel D&SA also shows: Realtek* High Definition Audio Driver for Windows® 10 64-bit for Intel® NUC Kit NUC8i7HNK, NUC8i7HVKLatest version: 6.0.1.8454

 

I not sure how the two different versions work.

 

So....

 

At this stage its clear that the version being installed by Intel D&SA has been causing the problem.

 

 

 

 

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Moderator
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Hello RSter4, Thank you for your response. Do you experience the same behavior if you download the driver from the Download Center and install it on the Intel® NUC? Realtek* High Definition Audio Driver for Windows® 10 64-bit for Intel® NUC Kit NUC8i7HNK, NUC8i7HVK https://downloadcenter.intel.com/download/27879/Realtek-High-Definition-Audio-Driver-for-Windows-10-... Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Moderator
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Hello RSter4, Were you able to review the steps provided above? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Moderator
8,748 Views

Hello RSter4, If you have any further questions, we will be glad to assist you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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Beginner
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Again, sorry on the late reply.

 

I tested the download link and that actually works. The microphone array is good.

 

However, when I go Sounds, Recordings tab, I can see the array, and when I speak the sound bar indicator barely registers any sound. I looked at then properties, and then levels tab, they are set at 100 and 20db boost. It seems on the previous version this more responsive on the indicator bar.

 

Cortana seems to pick up my voice ok.

 

The Intel Drive and Support tool doesn't provide an update available for the Realtek Audio, so it seems to have picked up correctly that I have the latest version.

 

I guess it works, so that is good.

 

Appreciate the support.

 

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Beginner
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You need to right click the windows button and click on divice manager and the go click audio input and output then right click on Realtek Microphone Array then click on uninstall thats it after that you will need to restart you pc after 1 min.

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