Reboot issue with NUC7i7DNB running on Windows 10 Pro

[DeeCee21]

I have an NUC model NUC7i7DNB (motherboard J83500-204) which has working ok (not great to be honest) but it has started rebooting on its own every now and then randomly. I have read all articles on random NUC booting and made all changes to the BIOS setting others suggested but nothing has worked. Only option that has worked so far i.e. no reboot if I disable PowerSave option to Never in Windows 10 (64-bit Pro 2009 // build : 10.0.19043). That means NUC is making noise 24x7 but does not reboot. If I change setting to any other duration 15 mins or 5 Hrs, I find it waiting for boot password prompt. I am running latest BIOS version 73 dated 4/4/2021 

I did not have this specific issue until 2 months ago since I started using the kit about 2 years ago. I am sure some update has screwed up my machine and I am not able to find what driver to uninstall OR if this is a know issue. Any clues will help. Thanks.

[David_G_Intel]

Hello DeeCee21

Thank you for posting on the Intel️® communities. Please share more information with us:

• This NUC7i7DNB is the model of the motherboard, do you know the model/SA# of the NUC?
• Did you reinstall Windows already?
• Provide the Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[DeeCee21]

Hi David, 

Here are other details.

Product code is BLKNUC7i1DNHE

Version J85489-204

S/N : **********76

MM : 966378

I have not re-installed Windows. It's a lot of effort as apps will be removed. Second, I did not this problem until a few months ago. 

Thanks

[David_G_Intel]

As a friendly reminder, we need the SSU results to continue. I edited the post to remove some information that might be considered sensitive.

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[DeeCee21]

Hi David, is there a way share files 1:1 with Intel? 

[n_scott_pearson]

You can send David the file attached to a private message. Click on the little mailbox icon on the Communities banner and it will take you to page where you can create and respond to private messages.
Hope this helps,
...S

[David_G_Intel]

Thank you for the information provided. Based on the report provided we noticed you're not running the latest BIOS version for this NUC, please update to version 0074:

• https://www.intel.com/content/www/us/en/download/19239/bios-update-dnkbli7v.html

You can also try the other steps in our article:

• Intel® NUC Randomly Hangs, Shuts Down, or Gets Blue Screen (BSOD)
  • https://www.intel.com/content/www/us/en/support/articles/000025536.html

Regards, 

David G 

Intel Customer Support Technician 

[DeeCee21]

Thanks. Express BIOS upgrade program does not do any thing. I have restarted a dozen times. It starts OS instead of upgrading BIOS.  

[LeonWaksman]

Update BIOS with DNi70074.bio  using F7 method

Leon

[n_scott_pearson]

Leon is correct; you want to use the F7 method at this point.
I would point out that the number one cause of EBU installations failing in this way is because of only borderline-working memory. When the BIOS has to re-do memory initialization (because earlier attempt(s) fail), it can lose track of the pending BIOS update operation.
...S

[DeeCee21]

Thanks. Upgraded BIOS using F7 method. But no benefit. Reboot continues as earlier. 

[LeonWaksman]

Hi @DeeCee21 

Once BIOS is updated, I would suggest to Repair Windows with an In-place Upgrade.  Performing this upgrade will replace your current Windows with a new installation, leaving your Data and Applications.

Leon

[David_G_Intel]

Did you try the recommendations Scott provided?  

Let us know if you still need assistance.  

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician  

[David_G_Intel]

@DeeCee21 If the unit is still under warranty, you can contact live support for a replacement. Here are pages where you can lookup contact information, including local/country phone numbers, by geography: 

• U.S. and Canada: Intel Customer Support 
  • https://www.intel.com/content/www/us/en/support/contact-support.html 
• Europe, Middle East and Africa: Intel Customer Support EMEA  
  • https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 
• Asia-Pacific: Intel Customer Support APAC  
  • https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 
• Latin America: Intel Customer Support LAR  
  • https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Regards, 

David G 

Intel Customer Support Technician