Red x on audio

[devidd]

Hi mi device is NUC8i7HNB

The audio does not work.

A red circle appears with white x and hovering the mouse appears "no audio output devices are installed" no types of headset work, even bluetooth , I have already tried to remove / update all the drivers related to audio and to follow some guide on various forums but nothing ...

I use tthe tool "Intel driver&support assistant" but all drivers is updated

is there any other method?

[DeividA_Intel]

Hello devidd,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. What is the windows version and built?

2. What is the BIOS version?

3. Can you take a picture of the error?

4. Have you check the audio settings at the BIOS?

- https://www.intel.com/content/www/us/en/support/articles/000059321/intel-nuc.html?wapkw=NUC%20front%20panel%203.5

5. Is this issue recent? If so, when did it start?

6. Do you see an error code at the device manager? (code 28, code 10, code 43)

Regards,   

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello devidd, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[devidd]

Hi sorry if i reply now. I have already do a question for this issue to intel support, but so far nothing work.

i attach here the answers that the support gave to me, if you have another method please tell to me.

thank you.

P.S. the dialogue is to be read from the bottom up.

[chtania2]

Verify the Windows Audio Service is Running, Try Rebooting Windows, Windows Can Search for a Driver, Manually Search for the Correct Driver, Run Software That Updates Drivers Automatically.

[devidd]

windows audio service is runnig. i have already reboot windows. No drivers out of date , i have tried to uninstall and install manually the correct driver related to audio input or output. i used the intel app " driver & support assistant" that checked everything is updated.

[DeividA_Intel]

Hello devidd, 

I do appreciate the information provided, I was able to get some important details. However, to help you further I will need the following information:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html  

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

· To save your scan, click Next and click Save.  

2. Can you take a picture of the error?

3. Is this issue recent? If so, when did it start?

4. Do you see an error code at the device manager? (code 28, code 10, code 43)?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[devidd]

The issue i think appeard after a os or bios update but i'm not sure (nearly 3/4 moth ago).

No in device manager i don't see any error.

I attached here the scan of Intel® SSU and the screenshot of the error.

[DeividA_Intel]

Hello devidd, 

Thanks for the information provided, 

Before we continue further, please try the following:

- Clean installation of the graphics driver:

1. Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

2. Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-drivers.html

Please let me know if this helped.

Regards,    

Deivid A. 

Intel Customer Support Technician 

[devidd]

The intel support has already proposed it to me but it does not work

[DeividA_Intel]

Hello devidd, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello devidd, 

Based on the investigation performed, please try the following:

1. Make sure that you have the Windows version 21H1 build 19043.

2. Make sure that you have the latest Windows drivers/updates, including optional updates?

3. Install the latest Radeon graphics.

- https://www.intel.com/content/www/us/en/download/19269/radeon-rx-vega-m-graphics-driver-for-windows-10-64-bit-for-nuc8i7hnk-nuc8i7hvk.html?wapkw=nuc8i7hvk

Please let me know if the issue persists. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello devidd,  

Were you able to check the previous post? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello devidd, 

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician