Community
cancel
Showing results for 
Search instead for 
Did you mean: 
JGoul1
Beginner
1,422 Views

Remote Keyboard Windows app not launching

Hi,

The app won't launch anymore on my computer. I tried reinstalling after an uninstall and reboot, but it just doesn't launch. I see a "cmd" window that quickly open and close. How am I suppose to scan the QR code if the app won't launch? I've attached the SSU report.

Except for the graphics and LAN drivers, I've applied all of the https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html Intel updates available + https://downloadcenter.intel.com/download/24967/Intel-Remote-Keyboard-Host-App remote keyboard Windows app.

Not sure what else I can do at this point...

Thanks in advance for your help.

JF

0 Kudos
7 Replies
idata
Community Manager
124 Views

JFG: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the application is not working properly.

 

 

What we recommend in this case is basically what you did, which is un-install the application from control panel, reboot the PC and install it again:

 

https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021 https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021

 

 

Did you try to right click on the icon and run it as administrator?

 

Do you have the option to create another user on the PC and try to launch the application?

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

JGoul1
Beginner
124 Views

Hi Alberto,

I did try to uninstall/reinstall the first time around, yet I tried back with a reboot in between.

The result is the same. It quickly opens and closes a window.

I did try the run as administrator with the same result (I also did this the first time around).

I had the same results while logged in with the administrator account (which is not the account I usually connect with).

Any other suggestions?

Thank you,

JF

idata
Community Manager
124 Views

Hi JFG: Thank you very much for providing those results. We are sorry to hear the issue persists.

 

 

I just tested the application using the Intel® NUC6i5SYH and the Samsung L6 cell phone and I was able to use it with no problems.

 

 

The problem could be related to Windows, and in that case what we can try is one of the recovery options from the OS that is called "Reset your PC"

 

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
JGoul1
Beginner
124 Views

Wait. I can see my BlueTooth keyboard on the iPhone Intel app. The problem is that it asks for the QR code, which I can't get since the Windows app doesn't open. As for the BIOS update, I will do it again, yet the SIU report already shows that I have the 063 version. I'll be back with the results.

JGoul1
Beginner
124 Views

Same result.

idata
Community Manager
124 Views

JFG: We will do further research on this matter, as soon as I get any updates, I will post all the details on this thread.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

Ronny_G_Intel
Moderator
124 Views

Hi JFG:

I am running out of ideas but here are some thoughts:

Do you have an anti-virus program running? If yes, put the Intel Remote Keyboard under 'Exclusions' and 'Allow'. This excludes the application from being scanned, unless you want to manually scan it.

Do you recall if anything changed/added to your system in between the Intel Remote Keyboard was working before and then it stopped? I am thinking perhaps another application is conflicting, very difficult though.

If after removing the application by using "add and remove programs" option in Windows. Go under program files, look inside "Intel Corporation", and manually delete Intel Remote Keyboard folder, if no "Intel Corporation" or "Intel Remote Keyboard" folder is available then the application was successfully remove from the system.

Let me know the results,

Ronny G

Reply