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tlewi4
Beginner
1,241 Views

Remote Keyboard app problem after Windows 10 (or BIOS) update

I have a NUC 7I3BNH (Win 10) connected to my 4K TV as media PC, and have successfully used the Intel Remote Keyboard application on an android tablet for over six months with no problems. Recently the PC updated Windows and the BIOS (BIOS Version 0054), and I can't use the 'mouse' or 'keyboard' to input the PIN.

After boot up, the mouse controls the cursor, and clicking on the first screen brings up the log in screen asking for the PIN. The mouse and cursor is still working on this screen, but the PIN textbox will not accept any input. Clicking on the restart/power down icon in the lower right corner responds to mouse input. And of course, if I plug in a USB keyboard and mouse, I can input the PIN and continue on.

Uninstalling the app on the PC and tablet and installing latest versions of software (as of 11/14) make no difference.

I *assume* that this is a software incompatability between Windows/BIOS and Remote Keyboard, but was wondering if anyone else had seen this problem.

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2 Replies
idata
Community Manager
96 Views

lewist57: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear that Intel® Remote keyboard application is not working properly.

 

 

You mentioned you already tried to un-install the application and re-install it again, please try that one more time, get into "Control Panel", then look "Programs" choose "Uninstall a Program" and uninstall any previous version of the Intel® Remote keyboard, then reboot the system and install the following version:

 

https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021 https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021

 

 

We also wanted to confirm some details about your system, please provide the SSU report, the tool will allow you to save the report as a file, to attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box:

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
96 Views

lewist57: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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