Intel® NUCs
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Remove "For support visit Intel..." from boot screen

Patrick4
Beginner
505 Views

Hi,

 

when I boot the NUC it always says "For support visit Intel..." in the lower left corner of the screen. Is there any way to get rid of that?

 

Regards

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5 Replies
AndrewG_Intel
Moderator
480 Views

Hello @Patrick4

Thank you for posting on the Intel® communities.


In order to review further this request, could you please provide us with the following details?

1- What is the exact model of the Intel® NUC? Please check the chassis label located at the bottom of the device and refer to the Product Code and/or Regulatory Model or similar:

2- A picture showing the "For support visit Intel..." message that you would like to remove from BIOS:

3- Why do you want to remove this message? Is it causing any issue? Are you customizing a BIOS logo?

4- BIOS version installed on the Intel® NUC:

5- How many devices do you have that are regarding this request?


Best regards,

Andrew G.

Intel Customer Support Technician


Patrick4
Beginner
476 Views

Hi,

thanks.

1: BNUC11TNBI50000
2: ...
3: I am customizing the logo so if there is still the intel message there is no point in changing the logo. Also I have no idea what the use of this message is
4: The newest one "Version: 0058"
5: Not sure yet but there will definitely be more than the one I have right now

AndrewG_Intel
Moderator
428 Views

Hello Patrick4

Thank you for your response. Please allow us to review this further and we will be posting back in the thread as soon as more details are available.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
376 Views

Hello Patrick4

Thank you for your patience in this matter.


The purpose of the QR code is to "read" the Support link and allow customers using a smartphone with QR code software to scan the code and go to the support website.


Also, we would like to inform you that at this point it is not possible to remove the QR code. A new BIOS release may include an option for removal. However, we cannot guarantee if this will be implemented and we don't have an ETA for this matter.

We are sending this feedback to the proper team so they may take this into consideration.


For any other inquiries, please don't hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
333 Views

Hello Patrick4

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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