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saulspatz
Beginner
49 Views

Replace audio port on NUC

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I have a NUC6i5SYH.  The front audio port has stopped working.  It was working last night, but when I booted the machine this morning, it no longer did.  I have tested the external speakers, and I have a USB headset that works fine, so I am certain it is the audio port.  This happened once before, and rebooting the machine cleared the problem, but several reboots have failed to fix it this time.  

Can I replace the audio port?  If so, what hardware do I need?  Can you give me  a link to a manual with instructions?

I am running Windows 10, if that makes any difference.

 

 

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1 Solution
n_scott_pearson
Super User Retired Employee
41 Views

There are a couple of possibilities here for the failure:

  1. The device may have gotten disabled in BIOS Setup (yea, I know, this is a longshot - but check the BIOS configuration anyway).
  2. There is the possibility of the RealTek driver getting updated with a version that doesn't work properly. The cleanest thing you could do is (a) disable Internet access, (b) uninstall the ReakTek driver, (c) reboot (keeping Internet access disabled), (d) install the driver version from Intel's Download Center, (e) reboot, (f) enable Internet access and (g) test. Following all this, you could disable the update of this driver by Windows Update or make it a manual process. Note: you can download the driver from here: https://downloadcenter.intel.com/download/26329.

As far as replacing the audio port, that's a complex process and, IMHO, not worth the trouble. You can use a USB audio solution instead. There are a whole range of solutions:

Hope this helps,

...S

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2 Replies
n_scott_pearson
Super User Retired Employee
42 Views

There are a couple of possibilities here for the failure:

  1. The device may have gotten disabled in BIOS Setup (yea, I know, this is a longshot - but check the BIOS configuration anyway).
  2. There is the possibility of the RealTek driver getting updated with a version that doesn't work properly. The cleanest thing you could do is (a) disable Internet access, (b) uninstall the ReakTek driver, (c) reboot (keeping Internet access disabled), (d) install the driver version from Intel's Download Center, (e) reboot, (f) enable Internet access and (g) test. Following all this, you could disable the update of this driver by Windows Update or make it a manual process. Note: you can download the driver from here: https://downloadcenter.intel.com/download/26329.

As far as replacing the audio port, that's a complex process and, IMHO, not worth the trouble. You can use a USB audio solution instead. There are a whole range of solutions:

Hope this helps,

...S

View solution in original post

saulspatz
Beginner
37 Views

Thanks for your reply.  It's not the BIOS, because after a further reboot, the audio started working again.  I think you're right about a USB solution.

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