Replacement NUC / transferring data

[RTZ]

I have a warranty replacement NUC.  Before I return the defective NUC, can I swap SSDs?
Is this a warranty violation?  
Other than that, is there an easy way to transfer everything between two identical NUCs?

[AndrewG_Intel]

Hello RTZ

Thank you for posting on the Intel® communities.

Based on the internal warranty case, we noticed that the exact model of your Intel® NUC is "Intel® NUC 10 Performance kit - NUC10i7FNH". If this correct, we would like to inform you that you actually need to remove and keep the SSD with you since you will need it to install it on the replacement unit. In this case, this does not mean a warranty violation.

The Intel® NUC 10 Performance kit - NUC10i7FNH does not include in the box the Memory RAM, SSD/HDD, or Operating System. What happens is that some sellers use to integrate the memory, SSD, and Operating System in the NUCs and sell them as a unit "ready to use out of the box".

For more information, please check What's in the Box for Intel® NUC Kit NUC10i7FN, NUC10i5FN, and NUC10i3FN: https://www.intel.com/content/www/us/en/support/articles/000055953/intel-nuc.html

Actually, you might have received an email from the warranty team requesting to remove and keep with you all components like memory modules, hard drives, cables, manuals, and accessory items included in the box: VESA bracket and screws, power adapter, cord, and plug attachments, etc. If you send those components with the defective unit, they won't be returned. We recommend checking the warranty email and the section "Before you return defective products" >> "Intel® NUC Kits" in the following link:

https://www.intel.com/content/www/us/en/support/articles/000005679/intel-nuc.html

Regarding the data, we know that many users just move the SSD to the replacement unit and it works fine, while others prefer to perform a clean install of Windows. However, the following link* has these sections that may be helpful regarding your concerns:

• Activating Windows After Installing It
• Reinstall Windows 10
• Back up and restore files
• Transfer Windows license to a new Intel NUC or Intel Compute Stick

https://www.intel.com/content/www/us/en/support/articles/000025593/intel-nuc.html

We do not comment on third-party tools but if you are interested in using a third-party tool to backup and restore files, hopefully, other community peers may jump in and provide suggestions.

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

[RTZ]

Fortunately, I did a cross shipment.  I still have both units.  I moved the SSD and RAM.
The problem persists, although the blanking of the monitor seems less frequent. 
I have ordered a 2nd SSD and will install a fresh copy of WIndows on it.
Note that I did not have a problem with a previous NUC, which had an i5.

I am considering purchasing a NUC that has the AMD/Radeon video and passing this NUC on to an employee.

[AndrewG_Intel]

Hello RTZ

Thank you for your response.

Regarding your question about the warranty process and how to move the data or components, we understand that you were able to move the SSD and the RAM and to install them on the replacement unit. Is that correct? If that is the case, can we consider this question solved?

Note:

If you need further assistance regarding the original problem ("Display blanks every few minutes"), we kindly recommend you either to contact us through the internal case that was previously created or to reach out to our contact center via phone within your local business hours (or chat) to explore other alternatives to resolve this issue.

Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8 please make sure that you select your appropriate region and make reference to your internal case/RMA number.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel · Accepted solution]

Hello RTZ

We are checking this thread and we have not heard back from you. If you need any additional information, please submit a new question as this thread will no longer being monitored. It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician