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12538 Discussions

Replacement fan warranty

Jdonszelmann
Beginner
216 Views

Dear Intel,

 

The fan on my intel NUC is making noises, it seems like the bearing may have broken. I tried to look at the warranty status (which is supposed to be 36 months, bought it ~18 months ago), but intel can't find my product. I tried pretty much all combinations of numbers I could find on the product (including on the inside) but no combination is recognized. How can I get support for my product?

Jdonszelmann_0-1644751535632.png

 

Note: it is a genuine intel product. As far as I can tell, this is the product type:

Jdonszelmann_1-1644751615702.png

That's what the SA number on the bottom of the nuc starts with. I tried to enter that, but no luck.

0 Kudos
3 Replies
LeonWaksman
Super User
207 Views

Hi @Jdonszelmann 

I can confirm your observation that there is a problem in the "Check Warranty Coverage" page. Tried to check Warranty Coverage for mu NUC10i7FNH without result (product could not be located). I suggest that you contact by phone your local Intel Service Center.

 

Leon

 

Jdonszelmann
Beginner
176 Views

Unfortunately there are none in the netherlands.

n_scott_pearson
Super User Retired Employee
162 Views

Call the Holland Office: 020 487 4562.

...S

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