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OWars
Beginner
6,071 Views

SGX not working on windows 10 Pro 1809

I am Using intel NUC717bnb

I try to install the SGX from the intel website it says i am using windows 10 Enterprise but i am using windows 10 pro .

i have also clean install windows 10 and all driver are updated

need your help

Thank you

 

0 Kudos
23 Replies
LeonWaksman
Super User
435 Views

  1. Did you downloaded this driver? https://downloadcenter.intel.com/download/27118/NUCs-Intel-Software-Guard-Extensions-Intel-SGX-for-I...
  2. Did enabled SGX security in BIOS? You need to configure Intel® SGX as “Enabled” in BIOS before you install SGX .

Leon

 

OWars
Beginner
435 Views

The install was Successful of the SGX software

OWars
Beginner
435 Views

Hi

I did enabled SGX in the bios before install.

I will try to download the drive you gave the link .

Thank you

mHoug
Beginner
435 Views

having the same problem, not sure if windows 10 1809 is the issue or not but powerdvd 18 is telling me SGX is not enabled in the bios or not supported by this platform

OWars
Beginner
435 Views

Ya that is what i am also trying to do run my 4k uhd Bluray

Try to downloaded this driver? https://downloadcenter.intel.com/download/27118/NUCs-Intel-Software-Guard-Extensions-Intel-SGX-for-I...

The software will install but the 4K UHD will not work.

 

OWars
Beginner
435 Views

Is there something that intel can help ?

mHoug
Beginner
435 Views

so little info i have found, but either Microsoft screwed up, Intel has, or powerdvd needs updating to reflect a change by one of the first two, i get the same results from the compatibility checker as yourself

David_V_Intel
Employee
435 Views

Hello everyone, Thank you for posting on the Intel ® communities. First, I will need the full model of the system with the issue, also, please provide me with the System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Make sure to attach the created report to this thread. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
OWars
Beginner
435 Views

this is what you requested.

OWars
Beginner
435 Views

Adding bios SGX option setting let me know if its ok

David_V_Intel
Employee
435 Views

Hello OWars, Thank you for your response. If the error appears again, please take a screenshot and attach it to this thread so I can have more information. I also want to know exactly how you know that the Intel ® SGX is not working? Are you using any software that is showing as if it did not support the Intel ® SGX? Please let me know. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
mHoug
Beginner
435 Views

Still not working for me

 

For me the cyber link uhd advisor tells me SGX is disabled and if I try and play a film through powerdvd 18 it asks me to install the SGX sdk I believe which fails saying not supported on this system

 

intel nuc7i7bnk I’ll try and run the tool but wasted time I didn’t have already on this, only change since last using is upgrade to bios version 71 and windows 10 1809 which is kinda forced on you

 

i noticed bios 72 was released with a mention about a SGX fix but still couldn’t work it out

OWars
Beginner
435 Views

Hi the software is installed successfully but PowerDVD18 is not recognizing the SGX and i cannot play my 4k Blu-ray disc .

So i don't know if there is a problem with the intel side or powerDVD18 side .

If you need any info about the issue please let me know .

thank you

David_V_Intel
Employee
435 Views

Hello OWars and mHoug, Thank you for your response. Have you tried asking Cyberlink* directly to see if this is a known issue from their side? As far as we know, the Intel ® SGX should be recognized properly, please attempt to contact their support and confirm it, if not, please reply to see how we can proceed from here. https://www.cyberlink.com/support/index.html * Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. * Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
OWars
Beginner
435 Views

Ya i did contact Cyberlink on the same day as i contacted you

David_V_Intel
Employee
435 Views

Hello OWars, Thank you for your response. Did they respond? Did they mention if it was a known issue from their side? This is important so we can investigate further about this situation. Let me know please. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
OWars
Beginner
435 Views

hi they respond and gave me some steps to try to fix the issue like reinstall the program , run the compatibility test ,update windows , update bios  but nothing worked

All this step where done on fresh copy of windows 10 pro 1809.

 

OWars
Beginner
99 Views

HI please check which Bios Ver are you on .

Ver 0072 works fine for me .

https://downloadcenter.intel.com/download/28475/BIOS-Update-BNKBL357-86A-?product=95065

David_V_Intel
Employee
435 Views

Hello OWars, Thank you for your response. What I can recommend you to do now is to download the Intel ® Management Engine from our download center and after doing so, re-installing the software to see if it recognizes the Intel ® SGX. You can download the management engine from the link below: https://downloadcenter.intel.com/download/28218/Intel-Management-Engine-Consumer-Driver-for-Intel-NU... Let me know the outcome after the installation. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
OWars
Beginner
435 Views

Hi the installation was successful but the SGX was still not detected by Powerdvd .

 

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