Community
cancel
Showing results for 
Search instead for 
Did you mean: 
FMcKi
Beginner
1,244 Views

Screen blanking randomly when using DisplayPort NUC8I7HVK4 + ASUS VZ27AQ monitor

NUC8I7HVK4 with ASUS VZ27AQ monitor.

Bios: 2.2.25

Windows 10 Pro 64bit

Connected via DisplayPort

AMD Driver version: 24.20.11021.1000

Any game I play I see the monitor blank for a few seconds.

Seems to happen randomly. Doesn;t seem related to load as fans are not necessarily going hard when it happens.

Happens in older game: Divinity: Original Sin Enhanced.

Ashes of Singularity - Escalation.

Step taken to troubleshoot:

Set Scaling Mode to Full Panel

Disabled IGP in Bios

Playing with HDMI doesn't show the same problem. But no freesync as my monitor requires DisplayPort for that to work.

Rest Bios to factory defaults

CHecked sensors during Ashes of Singularity.

Load onCPUs was around 20%

GPU was at around 51 degrees C

Uninstalled drivers for both display adapters so display adapters only showing: Microsoft Basic Display Adapter

Installed Intel Graphics driver

Restarted pc

Install Amd diriver.

Restarted pc.

Still happening.

What next?

Foigal

0 Kudos
10 Replies
idata
Community Manager
128 Views

Hello Foigal,

 

Thank you for contacting our community forums.

 

In this case, we are performing further investigation regarding the issue that you are experiencing.

 

In the meantime, please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

I hope to hear from you soon.

 

 

Regards,

 

Diego S.

 

FMcKi
Beginner
128 Views

Hi Diego,

Here is the SSU output.

Fergus

idata
Community Manager
128 Views

Hello Foigal,

 

 

Thank you for your response.

 

Based on your report, there are certain updates that we would like you to perform.

 

Your current BIOS is .0037 while the latest version is .0049

 

Please update your BIOS gradually, you can jump to .0040:

 

https://downloadcenter.intel.com/download/27808/BIOS-Update-HNKBLi70-86A- https://downloadcenter.intel.com/download/27808/BIOS-Update-HNKBLi70-86A-

 

And then to .0044:

 

https://downloadcenter.intel.com/download/27889/BIOS-Update-HNKBLi70-86A- https://downloadcenter.intel.com/download/27889/BIOS-Update-HNKBLi70-86A-

 

Finally to .0049 (latest):

 

https://downloadcenter.intel.com/download/28073/BIOS-Update-HNKBLi70-86A- https://downloadcenter.intel.com/download/28073/BIOS-Update-HNKBLi70-86A-

 

In order to update it, you can follow any of these methods:

 

https://www.intel.com/content/www/us/en/support/articles/000005636/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005636/mini-pcs.html

 

 

As well, In order to isolate the issue we will need you to uninstall the current graphic drivers that your system has (both Intel® and Radeon*), until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)

 

After that, for troubleshooting purposes please install the latest Intel® HD Graphics Driver for Windows® 10:

 

https://downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-t... https://downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-t...

 

In order to do it, please go ahead and perform this update steps:

 

Unzip the file to a designated location or folder.

 

Open Device Manager:

 

For Windows 10: Right-click Windows Start icon

 

Click yes when prompted for permission from User Account Control.

 

Expand the Display adapters section.

 

Right-click the Intel® graphics entry and select Update Driver Software.

 

Click Browse my computer for driver software.

 

Click Let me pick from a list of device drivers on my computer.

 

Click Have Disk.

 

Click Browse and select the directory where the driver files are located.

 

Click OK, and finally click Next.

 

Drivers are now being installed.

 

Restart your computer.

 

Once that is done, please follow the same steps to update your Radeon™ RX Vega M Graphics Driver for Windows® 10:

 

https://downloadcenter.intel.com/download/28080/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b...

 

 

I hope to hear from you soon, please let us know the outcome.

 

 

 

Regards,

 

Diego S.

 

FMcKi
Beginner
128 Views

Did the 3 progressive Bios updates.

Unplugged LAN

Uninstalled both display drivers so Microsoft Basic Display Adapter showing in Device Manager.

Installed the Intel Driver downloaded from your link.

Restarted pc

Installed Radeon driver

Restarted pc

Rand SSU

Attached report

Have tested in Ashes of Singularity and no screen blanks.

I will continue playing and update in a few days or if I see more screen blanking.

FMcKi
Beginner
128 Views

Still happening I am afraid.

Next suggestion?

Foigal

idata
Community Manager
128 Views

Any of the games in the list here cause the problem if so let me know and will have a look have TV connected VIA Display Port to HDMI as was looking t see if I could get rid of the flickering in Videos using EDGE or there Apps but no luck on that yet but do have a 4K HDR 60hz TV turning up in 2 weeks to replace my 1080 59hz only TV As I think it may be the problem All Videos run fine in Chrome so that is my work around for now

So if you have any in this list let me know and I will see what happens

idata
Community Manager
128 Views

Hello Foigal

 

 

Thank you for your response.

 

There is a new update in our Intel® HD Graphics Driver for Windows® 10 that includes new fixes.

 

Please uninstall you current Intel® HD Graphics Driver for Windows® 10 as shared before until the basic Microsoft*display adapter is exposed again, and then download the latest version:

 

https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=126790 https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=126790

 

 

I hope this helps, please let me know the outcome.

 

Regards,

 

Diego S.

 

FMcKi
Beginner
128 Views

Hi Alan,

I don't think you are dealing with the same issue.

But thanks for the input.

Foigal

idata
Community Manager
128 Views

Please uninstall you current Intel® HD Graphics Driver for Windows® 10 as shared before until the basic Microsoft*display adapter is exposed again, and then download the latest version:

Do we really need this driver if the Intel GPU is disabled in the Bios kind of seems pointless to install drivers for a GPU that is not even running

FMcKi
Beginner
128 Views

The driver update appears to have solved the problem. I have had 5-10 hours of play without seeing the problem pop up!

So thanks!

Fergus

Reply