Community
cancel
Showing results for 
Search instead for 
Did you mean: 
RBeck7
Beginner
1,632 Views

Skull Canyon NUC6i7KYK seems completely dead after power interruption

Hi,

I've been running my Skull Canyon NUC6i7KYK without incident since December 2016.

Today, a friend inadvertently shut off the surge protector it was plugged into and ever since it won't power on at all.

Over the course of the day, I've read several posts, trying to find someone with the exact same experience. I've read several where a nuc won't boot, but a fan turns on, or a light blinks. I have none of that. I have no sign of life, whatsoever.

In reading these other posts, I've tried several things that get mentioned. For example, from suggestions in /thread/111722 this thread, I tried removing all added components (RAM, SSD HD, usb dongle for keyboard and mouse), waited at least 30 minutes, and then tried holding the power button down for 3 seconds. I also tried unplugging the CMOS battery found on the underside of the motherboard, waiting 15 minutes before booting. I tried each of these suggestions with 2 separate power adapters. There's just nothing - no sounds, no lights.

At this point, I think I'm screwed, but I'm holding out some slim hope that someone has an idea of what else might help.

Surely a power interruption isn't enough to destroy a $600 nuc?

In case it's relevant ...

  • Windows 10
  • Crucial MX300 M.2 2280 275GB SATA III TLC Internal Solid State Drive (SSD) CT275MX300SSD4
  • G.SKILL Ripjaws Series 8GB 260-Pin DDR4 SO-DIMM DDR4 2133 (PC4 17000) Laptop Memory Model F4-2133C15S-8GRS
0 Kudos
4 Replies
LeonWaksman
Super User
141 Views

Can you try an other power supply? Or, can you measure the voltage on your power adapter output plug? The voltage shall be 19VDC +/- 10%.

Leon

RBeck7
Beginner
141 Views

Thanks for the thoughts. As I stated in the original post, "I tried each of these suggestions with 2 separate power adapters."

One of the two came with the nuc, and the other is a duplicate I ordered directly from intel. Both are listed as 19V. I don't have the means of testing that, but both have functioned fine for the past year.

LeonWaksman
Super User
141 Views

Sorry, I didn't see your remark about the two power adapters.

If you didn't yet, please try the following:

1. Connect the power adapter directly to your NUC, without using any surge protector (I'm assuming that you have verified that there is a power in the wall outlet).

2. Connect some cellphone to the yellow charging USB socket (on NUC front panel). Check if your phone is charging.

3. If your phone is not charging (assuming that your power adapter is OK and in the Bios setting charging trough USB port was not disabled), probably power circuit in your NUC is damaged and you shall replace your NUC (you have three years of warranty service).

Leon

RBeck7
Beginner
141 Views

Good idea - no charging. I guess I'll start working on how to request an exchange.

Thanks for the help, Leon!

Reply