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Marek322
Beginner
244 Views

Sleep issue

I am having a problem, NUC11PABi5 lost system disk after sleep, reboot is normal, who can solve this problem?
0 Kudos
14 Replies
LeonWaksman
Super User
232 Views

Hi @Marek322 

Probably this is problem with the functioning of Modern Standby feature which is the default Sleep Type in you NUC. See my answer in the NUC10i7FNH " a bootable device has not been detected " thread, with similar problem.

Leon

 

Marek322
Beginner
227 Views

Thanks,I'll try it. 

Marek322
Beginner
208 Views

Hi leon,

I've followed your instructions every step of the way ,but I can't find any "sleep type" option in the bios ,why?

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LeonWaksman
Super User
200 Views

Hi @Marek322 

I've no clue why you don't see the Sleep Type field and I can't verify it since I don't have NUC PA. Could be that the Power Menu in BIOS is not complete. Lets see what Intel have to say about it.

I'm attaching a video clip from NUC FN (also running on BIOS Aptio V), where you can see this missing field.

 

Leon

 

Marek322
Beginner
196 Views

It's so kind of you ,thank you for you help. 

Hopefully Intel will do better.

Thank you again, leon.

DeividA_Intel
Moderator
160 Views

Hello Marek322,  

  


Thank you for posting on the Intel® communities.   

  


I would like to gather more details and I will appreciate it if you provide the following:  



1. Is this issue recent or since the first time you used the NUC?


2. Have you tried reinstalling Windows?


3. When the unit comes from sleep mode, at the BIOS are you able to see your storage device?


4. Have you load BIOS to default?




Regards,    


Deivid A. 

Intel Customer Support Technician 


Marek322
Beginner
150 Views

Hi Deivid,

1. Is this issue recent or since the first time you used the NUC?

     Yes, This is my first NUC and I bought it recently.

2. Have you tried reinstalling Windows?

    I've reinstalled Windows twice.

3. When the unit comes from sleep mode, at the BIOS are you able to see your storage device?

    No, I can't see the boot device.

4. Have you load BIOS to default?

    I've tried many times.

 

by the way, I'm an IT  practitioner, so I believe that I shouldn't make some elementary mistakes.

Thanks!

 

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MRoss5200
New Contributor III
124 Views

What SSD (Make/Model) are you using as your storage device?

Did you load the latest drivers for this NUC when you installed a clean copy of Windows 10?

https://downloadcenter.intel.com/product/205040/Intel-NUC-11-Performance-kit-NUC11PAHi5

If you are using Optane or a RAID, you NEED to install the F6 driver for RST before you install Windows.

Tiger Lake-U CPUs do NOT support S3 sleep any longer. Modern Standby is all you have to use now. How you lost your boot drive because of this is strange. Makes me wonder if your SSD is faulty? Have you ran any SSD software to check for errors on the flash? Made sure the firmware is up-to-date? Intel, Samsung, Western Digital provide tools that will do these checks for you.

Marek322
Beginner
111 Views

Thank you for your answer, I'll check it out.

DeividA_Intel
Moderator
131 Views

Hello Marek322, 


  


Thank you for the information provided 


  


I will proceed to check the issue internally and post back soon with more details. 


  


  

Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
99 Views

Hello Marek322, 



In order to continue with the research, I would like to confirm the following information:


1. Are you using M.2 or NVMe? what are the model numbers?


2. Are you connecting external drives?


3. When the unit goes to sleep, how are you able to wake it up?


4. When you manage to wake up the unit from sleep mode, did you received any error/message? Ex: no bootable device is detected.





Best regards, 


Deivid A.  

Intel Customer Support Technician 


Marek322
Beginner
90 Views

1. Are you using M.2 or NVMe? what are the model numbers?

The device type is NVMe M.2 SSD, a chinese brand, and I have another Sumsung 860 EVO SATA3 device work at the same time.

Marek322_0-1619663537398.png

 

2. Are you connecting external drives?

Nothing but the monitor, keyboard and Bluetooth mouse.

 

3. When the unit goes to sleep, how are you able to wake it up?

Hit enter on the keyboard.

4. When you manage to wake up the unit from sleep mode, did you received any error/message? Ex: no bootable device is detected.

Yes, I do, no bootable device is detected.

 

DeividA_Intel
Moderator
70 Views

Hello Marek322,



Thanks for the extra information, with this I will be able to continue with the research. If I need more details or if I have any information I will let you know as soon as possible.




Regards,  


Deivid A. 

Intel Customer Support Technician 


Ronny_G_Intel
Moderator
15 Views

Hi Marek322,

 

I am assuming that the Operating System is running of the M.2 Dahua Drive.

  • Have you tested the system with the Samsung 860 EVO disconnected?
  • Have you tried running the Operating System of the Samsung 860 EVO?

I would recommend reaching out to Intel Technical Support directly (via Phone, Chat or Webticketing) this NUC may need to be replaced and we don't process warranty over the community. Here is our contact us information for your reference. As a final recommendation, it would be also a good idea to test with a different M.2 Brand and Model just to avoid replacing the NUC and having the same issue with the replacement unit. 

 

Regards,

Ronny G

 

 

 

I am not clear when you say: "The device type is NVMe M.2 SSD, a Chinese brand, and I have another Samsung 860 EVO SATA3 device work at the same time".

Do you mean that the system is exhibiting the same issue when using the Samsung 860 EVO

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