Sleep issue

[Marek322]

I am having a problem, NUC11PABi5 lost system disk after sleep, reboot is normal, who can solve this problem?

[LeonWaksman]

Hi @Marek322 

Probably this is problem with the functioning of Modern Standby feature which is the default Sleep Type in you NUC. See my answer in the NUC10i7FNH " a bootable device has not been detected " thread, with similar problem.

Leon

[Marek322]

Thanks,I'll try it. 

[Marek322]

Hi leon,

I've followed your instructions every step of the way ,but I can't find any "sleep type" option in the bios ,why?

    

 

[LeonWaksman]

Hi @Marek322 

I've no clue why you don't see the Sleep Type field and I can't verify it since I don't have NUC PA. Could be that the Power Menu in BIOS is not complete. Lets see what Intel have to say about it.

I'm attaching a video clip from NUC FN (also running on BIOS Aptio V), where you can see this missing field.

Leon

[Marek322]

It's so kind of you ,thank you for you help. 

Hopefully Intel will do better.

Thank you again, leon.

[DeividA_Intel]

Hello Marek322,  

Thank you for posting on the Intel® communities.   

I would like to gather more details and I will appreciate it if you provide the following:  

1. Is this issue recent or since the first time you used the NUC?

2. Have you tried reinstalling Windows?

3. When the unit comes from sleep mode, at the BIOS are you able to see your storage device?

4. Have you load BIOS to default?

Regards,    

Deivid A. 

Intel Customer Support Technician 

[Marek322]

Hi Deivid,

1. Is this issue recent or since the first time you used the NUC?

     Yes, This is my first NUC and I bought it recently.

2. Have you tried reinstalling Windows?

    I've reinstalled Windows twice.

3. When the unit comes from sleep mode, at the BIOS are you able to see your storage device?

    No, I can't see the boot device.

4. Have you load BIOS to default?

    I've tried many times.

by the way, I'm an IT  practitioner, so I believe that I shouldn't make some elementary mistakes.

Thanks!

[MRoss5200]

What SSD (Make/Model) are you using as your storage device?

Did you load the latest drivers for this NUC when you installed a clean copy of Windows 10?

https://downloadcenter.intel.com/product/205040/Intel-NUC-11-Performance-kit-NUC11PAHi5

If you are using Optane or a RAID, you NEED to install the F6 driver for RST before you install Windows.

Tiger Lake-U CPUs do NOT support S3 sleep any longer. Modern Standby is all you have to use now. How you lost your boot drive because of this is strange. Makes me wonder if your SSD is faulty? Have you ran any SSD software to check for errors on the flash? Made sure the firmware is up-to-date? Intel, Samsung, Western Digital provide tools that will do these checks for you.

[Marek322]

Thank you for your answer, I'll check it out.

[DeividA_Intel]

Hello Marek322, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello Marek322, 

In order to continue with the research, I would like to confirm the following information:

1. Are you using M.2 or NVMe? what are the model numbers?

2. Are you connecting external drives?

3. When the unit goes to sleep, how are you able to wake it up?

4. When you manage to wake up the unit from sleep mode, did you received any error/message? Ex: no bootable device is detected.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Marek322]

1. Are you using M.2 or NVMe? what are the model numbers?

The device type is NVMe M.2 SSD, a chinese brand, and I have another Sumsung 860 EVO SATA3 device work at the same time.

2. Are you connecting external drives?

Nothing but the monitor, keyboard and Bluetooth mouse.

3. When the unit goes to sleep, how are you able to wake it up?

Hit enter on the keyboard.

4. When you manage to wake up the unit from sleep mode, did you received any error/message? Ex: no bootable device is detected.

Yes, I do, no bootable device is detected.

[DeividA_Intel]

Hello Marek322,

Thanks for the extra information, with this I will be able to continue with the research. If I need more details or if I have any information I will let you know as soon as possible.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Ronny_G_Intel]

Hi Marek322,

I am assuming that the Operating System is running of the M.2 Dahua Drive.

• Have you tested the system with the Samsung 860 EVO disconnected?
• Have you tried running the Operating System of the Samsung 860 EVO?

I would recommend reaching out to Intel Technical Support directly (via Phone, Chat or Webticketing) this NUC may need to be replaced and we don't process warranty over the community. Here is our contact us information for your reference. As a final recommendation, it would be also a good idea to test with a different M.2 Brand and Model just to avoid replacing the NUC and having the same issue with the replacement unit. 

Regards,

Ronny G

I am not clear when you say: "The device type is NVMe M.2 SSD, a Chinese brand, and I have another Samsung 860 EVO SATA3 device work at the same time".

Do you mean that the system is exhibiting the same issue when using the Samsung 860 EVO

[DeividA_Intel]

Hello Marek322,

I would like to know if the information from Ronny_G_Intel was helpful for you, please let me know if you need further assistance.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello Marek322,  

Were you able to check the previous post? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[lEdge]

I want to suggest getting support information for the Intel® Platform Trust Technology (Intel® PTT)
Intel® Platform Trust Technology (Intel® PTT) is a platform functionality for credential storage and key management used by Windows 8* and Windows® 10. Intel® PTT supports BitLocker* for hard drive encryption and supports all Microsoft requirements for firmware Trusted Platform Module (fTPM) 2.0.
I don't want to sound older and blame the LAN drivers just yet.
Check if your HDD even supports the feature. Just for the information contained herein; that's the basic function that rivals the TMP technology.

[DeividA_Intel]

Hello Marek322,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician