USB Audio devices that work flawless on every other Win10 machine, fail to work on my Lenovo ThinkPad X1 Carbon Gen 9 with Smart Sound Technology for USB Audio driver version 10.29.0.6367
All Win10 updates are installed, BIOS is up to date. Please find the system support utility output attached.
SpeechMike Premium Touch SMP3700 has a distorted playback (see SMP3700.zip).
Jabra Speak 710 fails to playback at all with the OS error message "Failed to play test tone".
No 3rd party software is involved for the playback test, simply hit the "Test" button on the advanced tab of the speaker properties (see attached screenshot).
Lenovo Support suggests to switch to High Definition Audio Controller driver which indeed solves the USB audio issue, but renders the internal mic/speaker of the notebook useless. Therefore this is no solution. It must be possible that USB audio devices and the internal audio devices both work with one set of drivers, like with any other notebook out there.
Any help is highly appreciated.
Thank you for posting on the Intel® communities.
Intel is not able to validate compatibility between USB Audio devices and third-party systems like laptops. In regards to this behavior, we would like to inform you that the Intel® Smart Sound Technology (Intel® SST) Driver is not posted to intel.com website (the driver is provided directly to the computer manufacturers) and we don't provide support for this on third-party systems.
For drivers and support for Intel® Smart Sound Technology on your laptop, we recommend that you refer back to your computer vendor (OEMs) for your laptop as they can provide you with the required support.
Having said that, we will proceed to close this request now. Thank you for your understanding.
Intel Customer Support Technician
Hello @MiPo ,
I have the same issue with the same hardware and drivers/firmwares versions.
I'm in touch with Lenovo but the only reply is to "try the OEM image" and so no patching, no up-to-date drivers, ...
Have you find something? We're facing a lot of issues when we switch audio devices with Teams software... Jabra Evolve 75 for example switch to Jabra Link 710 and then no more sound in the Evolve 75 if we switch back to this device.
Thanks for your help
I'm in close contact with Lenovo for the last month but so far they could not provide a solution.
This is very unsatisfying but I will not give up pushing Lenovo to find a solution and will keep you posted here.
Using the recovery image is no solution, because I did that already like 10 times in the past.
I'd like to update this thread with my findings:
After a long support battle with Lenovo I've got the answer that their statement of limited warranty does not cover any software programs, whether pre-loaded or shipped with the Machine, or installed subsequently. So no support from Lenovo in this case, but also no support from Intel according to the 2nd post. So no support from nobody.