Sound turning off on Phantom Canyon

[Ronald1]

The sound on my Phantom Canyon stops after a very few minutes. I can get it back by changing the sound device on the system tray to optical, then back to my HDMI sound device. When it is off, the green bars in Sound settings continue to indicate a signal. This happens on all sources I have tried (web browser YouTube, Kodi and Qobuz).

It is connected through an ultra high speed HDMI cable to my Denon AVR3600h receiver with video to my LG CX TV. I have the latest nVidia display drivers installed. The NUC is new and has never worked properly. Thanks for any help.

[David_G_Intel]

Hello Ronald1

Thank you for posting on the Intel️® communities. Please share with us the following information:

• Does this happen with different graphics drivers?
• Do you get the same problem without the receiver?
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[Ronald1 · Accepted solution]

Hi David,

I did reply to the message but I think I replied to the support ticket I had going. In any case, the suggestions did not help and the 30-day return window was nearing, so I returned the device to the seller. Thank you for your interest and responses.

-Ron

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We are glad to know you found a solution, since the thread is solved we will close it now.  

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,  

David G  

Intel Customer Support Technician