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b-2020
Beginner
149 Views

Static noise through HDMI

Hello

I purchased a new NUC8i5BEH and it's connected to AV receiver through HDMI cable , I can hear the static noise through my front speaker , I can hear all the activity of HD (using WD5000BPKT Black 500) , even if I disable , mute the HDMI connection the noise is still in there , I updated all the driver BIOS , ..etc.  I changed the HDMI cable still the same , I don't have this issue with my laptop and a shuttle PC 

Does any body hear about this issue , any help is welcome

Thanks in Advance

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3 Replies
Esteban_D_Intel
Moderator
128 Views

Hello b-2020,

Thank you for posting on the Intel® communities.  


I was checking your post and I understand that you are experiencing this static noise when the NUC is connected to the AV receiver.


I can see that you updated your system, In order to check that I would appreciate if you could run the following tool and attach the reports generated.   

    

Intel® System Support Utility (Intel® SSU) Download link 

  

1.       Open the application and click on "Scan" to see the system and device information. 

2.      By default, Intel® SSU will take you to the "Summary View".   

3.       Click on the menu where it says "Summary" to change to "Detailed View".   

4.       To save your scan, click on "Next", then "Save".   


Additionally, I would like to confirm the following information:

  • Are you using the Intel® Driver & Support Assistant to update the drivers?
  • Please provide the model of the AV receiver. Is there any firmware update on its side?


Esteban D.

Intel Technical Support Technician  


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b-2020
Beginner
119 Views

Hello

Thanks for your support , I found the problem , it was related to PSU that came with NUC , I used another PSU and the noise got disappear, it's sad the company like Intel use a cheap product like that and I have to pay an extra to buy a spare one

Regards

 

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Esteban_D_Intel
Moderator
110 Views

Hello b-2020,

Thank you for the update.


We also received your internal message indicating that you were able to identify the problem and that the issue was resolved after replacing the PSU.


We apologize for any inconvenience that you may have experienced.

As you were able to resolve this, we will proceed to close this inquiry, however, If you need any additional information, please submit a new question as this thread will no longer being monitored  

 

Esteban D.  

Intel Technical Support Technician   

 



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