Static on outputs from Presonus Quantum 2626 using NUC10i5FNH

[RockerFCC]

I have an NUC10i5FNH and I am running a Presonus Quantum 2626 with the Thunderbolt 3 connection. I am getting static on all outputs, both when using the inputs on the 2626 or when doing pretty much anything on the NUC, playing music files, even just opening programs. Seems like any time the processor is being accessed it makes the noise, the more taxing the more noise. Just sitting there one it stops processing anything it pretty much goes away. I have all my firmware, bios and drivers fully updated on everything. I plugged the 2626 into a Macbook Pro with TB3, works fine. Using USB interfaces also has a clean signal from the NUC. I have tried every sample rate, different buffer sizes, multiple instruments, cables and inputs. I even tried 3 different TB3 cables, all Startech. Any ideas on this?

[AndrewG_Intel]

Hello @RockerFCC

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?

1- Is the issue occurring since the first day that you have this setup (Intel® NUC + Presonus* Quantum 2626)? Or did it work fine before? If this worked fine before, was there any Hardware, Windows, Software, BIOS or driver change that might relate to the issue?

2- Please elaborate more on the exact connections/configuration that you have. How are all the devices, peripherals, components, etc. connected?

3- When you said "getting static on all outputs", do you mean outputs on the Intel® NUC or on the Presonus* Quantum 2626? How do you hear/see/measure the static? Please provide details.

4- Are you using the Studio One* Artist music production software included or other third-party software? Please provide more details and replication steps to understand better this scenario.

5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.
• To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello RockerFCC

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello RockerFCC

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician

[JayG]

So in the App for the Quantum 2626 "Universal Control" go to "Settings" -> "Options" -> "Enable optimized pre-sonus power plan for thunderbolt audio streaming"

Enable it...  Also it seems to reset periodically.