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Beginner
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Strong ghosting / crosstalk occurs when playing Blu-Ray3D media.

Strong ghosting / crosstalk occurs when playing Blu-Ray3D media. Especially when it comes to moving images, you cannot distinguish which objects are in the foreground and which are in the background. This occurs with a NUC8i3BEK and a NUC10i7FNH (fresh setup, only WinOS, driver and player software). The system runs with a yamaha rx-v685 and an Epson projector.

If I connect a Playstation 4 to the yamaha, there are no problems. It is striking that the Cyberlink PowerDVD and Corel WinDVD used for 3D playback run on 100% GPU load (legacy overlay) and the 3D function of the GPU does not seem to be used, unlike in a test with (not licensed by the BDA) Playback software DVDFab. Here the 3D image runs without errors.

I have already made an inquiry to Cyberlink, the following is recommended here.

 

##### QUOTE Beginning

PowerDVD relies on the GPU hardware and other related hardware / software on Windows to provide the multimedia and 3D video playback capabilities. Technically speaking, the 3D video processing of DRM-protected content (e.g. Blu-ray 3D) and independent 3D video files is mainly controlled and processed by the GPU hardware. The software player (PowerDVD) has only very limited or no access to 3D video processing in the opposite direction. We fear that this state of affairs cannot be remedied by changing or updating the program code on the side of the software player (PowerDVD) solely for reasons of 3D playback compatibility. We recommend that you contact the PC and GPU manufacturer (Intel) in order to obtain further technical support so that they can investigate the described behavior. CyberLink PowerDVD follows the specification of the international Blu-ray Disc Association to implement the DRM-protected function for the playback of Blu-ray films.

##### QUOTE END

 

So I opened a support request at Intel, but there is a lack of equipment for reproducing this issue.

 

I will attach three screenshots to this post:

PowerDVD-GPU.jpg - GPU load for 3D playback

DVDFab-GPU.jpg - GPU load for 3D playback

WinDVD-GPU-BD.jpg - GPU load for BD playback

 

Anybody playing 3D BluRay can check the GPU load and picture quality on their machine?

 

tobi

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6 Replies
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Moderator
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Hello tobi,

 

Thank you for posting in the Intel* Community Forums.

 

Please, provide me with the following information:

 

  1. Clear steps to reproduce this issue. Please try to include pictures or a video.
  2. How are you connecting the devices to the Intel* NUC? Please include the video ports and if you are using a straight-through connection or adapters.

 

Please run the following tool and attach the report generated. 

 

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

Best regards,

Maria R.

Intel Customer Support Technician

 

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Beginner
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Hello Maria,

 

thank you for your reply.

 

  1. What do you mean by "Clear steps to reproduce"? Power on Intel Nuc, insert 3D bluray disc, start media player, put on 3D glasses, watch the picture. Is it this? Due to the nature of the issue it is not possible to capture a picture or a video.
  2. I'm using the HDMI port with straight-through HDMI cables.

 

I attached the SSU.

 

Regards

tobi

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Moderator
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Hello tobi,

 

Thank you for the report. I will remove the case number you provide on your post since we consider that as sensitive information.

 

Please try a clean installation of the drivers to install the latest graphics driver for this NUC*.

 

  1. Download the latest Graphics Driver Version: 26.20.100.8141 
  2. Disconnect the Internet.
  3. Open Windows* Apps and features and uninstall the Intel* Graphics driver.
  4. Open the Device Manager, Display Adapters section.
  5. Go to Windows* Device Manager and check if Windows* installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Note: Repeat this process until you get the Microsoft Basic Display Adapter.
  6. Install the previously downloaded Graphics Driver.
  7. Reconnect the Internet and reboot your PC.

 

I recommend you using the Intel® DSA tool, The Intel® Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware.

 

  1. Download the Intel® DSA tool.
  2. Scan your system to find the most updated drivers.
  3. Perform the necessary updates.

 

Please once you finish with the updates provide me a new report using the Intel® System Support Utility report in .txt format 

 

Best regards,

Maria R.

Intel Customer Support Technician

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Beginner
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I already tried the clean installation with the previous driver 26.20.100.7985 a few weeks ago. This issue and the support request has been going on for a while already. I did it again now with 8141 but the issue is not solved.

I'm always using the DSA tool for keeping the drivers and software up2date.

Please find the new report attached. The old was a few days older.

 

tobi

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Highlighted
Moderator
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Hello tobi,

 

Thank you for the information. We will look into it and we will be updating this thread as soon as we have more details about your issue.

 

Best regards,

Maria R.

Intel Customer Support Technician

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Highlighted
Moderator
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Hello tobi,

 

I work for Intel Technical Support and I would like to let you know that we are keeping this community post open for other community members to provide their recommendations or suggestions.

 

Regards,

Ronny G

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