I have two issues which I was hoping the community could help with:
1) Playback from a PLEX media server stutters with 4K and FHD content. Internet connection is more than adequate: wired, 100mb.
2) Playback of 4k content (stored on my NUC - 1TB SSD) using VLC player stutters. Unusually, there is no stuttering when playing the same 4K content using the native Windows player.
Any help or guidance on these issues would be appreciated..... hopefully it's a simple fix :-)
Thank you for contacting Intel® technical support. I will be more than happy to help you.
I understand that you are having issues with the playback of videos with Plex* Media Server and VLC* media player.
In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.
Thank you for your patience. Since this issue is related to just some specific applications, it might be a little difficult to find a quick solution.
However, I would recommend uninstalling and deleting the the driver for the Intel® Iris® Plus Graphics 640, and then installing the latest available version. It is possible that an update will fix the issue.
Please follow the steps below to uninstall the graphics driver:
I've got the same issue with 4k content stuttering using Plex. All but one file seem to stutter when playing back media. 1080P media is fine.
1. The common screen flickering issue I believe I have gotten around by using a USB-C to HDMI cable
2. Using BIOS 0052 + Graphics Driver 4771_BN helped a LITTLE bit but did not resolve issues.
I have the same problem; and i have already written in this blog.
I want to say you when you write : "this issue is related to just some specific applications,, it might be a little difficult to find a quick solution." that the problem happens to me with Kodi 17.4 , with VLC and also Home media player cinema. The only app that seem to be quite good is app windows "Film & TV" that is very basic. This situation with litlle difference is common to many user at this moment. So in this moment is compromised the capabity to have with NUC a decent HTPC. Yes app Film & TV it is enough for these people that use NUC as portable PC but i think the HTPC is a relevant market share for INTEL's NUC; so i hope that a specific solution will be found as soon as possible.
I understand that the new driver "win64_154702.4815" are not suitable for NUC, also with manual installation suggested, and it is better to wait a specific one for NUC. Can I confirm this? or can you authorize me and other NUC's users to put this driver "win64_154702.4815" in NUC (my model is my NUC7i3bnh with windows 10 1709 Creators fall and Kodi 17.4 as principal application for HTPC)?
Thank for yor answer
Thanks for getting back to me. I've applied the above and these are my results:
What do you recommend trying next? Let me know if you need any more info.
I am trying now 4815. Seems not have flickering and stuttering but I have only full HD no 4K.
The only problem, but i must test better semms that when you leave the system going to sleep at resume audio is no more available and Nuc must be restarted.
There is a new release of the driver for the Intel® HD Graphics controller in your system that you may use to confirm if it includes a fix for this issue.
The instructions should be the same as in my post above, but with a different link to download the graphics driver ZIP file: https://downloadmirror.intel.com/27266/a08/win64_15600.4849.zip
In the meantime, I will try to replicate this is issue in our labs to be able to find a better solution for you. Please have in mind that it may take around a week to get a result, but I will post back to keep you updated.
Thank you for your patience. We were not able to replicate the same issue in our laboratories with the latest driver for this graphics controller.
I would like to know if you have installed this driver with the instructions above and if need further assistance. If so, please do not hesitate in replying back.
It will actually be better if you manually install the drivers.
First uninstall the drivers you already have by following these steps:
Then, to complete the installation please follow the instructions of the following video: https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY
I would like to double check if you were able to perform the troubleshooting steps that I attached in the last email I sent you and the results.