Support for Kingston HyperX HX424S14IB/4

[MBrun3]

Hi,

According to nucblog.net's review (http://nucblog.net/2018/04/gemini-lake-nuc-nuc7cjyh-review/ link) NUC7CJYH (and likely NUC7PJYH) don't appear to work with Kingston HyperX HX424S14IB/4 (2400 MHz CL14-14-14) memory in dual channel mode. Apparently, the system simply won't boot with both sticks installed. This memory has specifications and an arrangement that "should" be supported by this NUC. It should also be mentioned that the slightly lower spec HyperX HX421S13IB/4 (2133 MHz CL13-13-13) works fine in dual channel mode.

This is some rather decent memory, which I have available and was planning to use on the NUC7PJYH, and it would of course be nice if you made it work with these NUC's. Is it possible to look into fixing this incompatibility in a future BIOS/UEFI release?

[idata]

Thank you very much for contacting the Intel® Communities Team, Brunnis.

Allow me to perform a deeper research regarding this inquiry you have. Once I have an update I will let you know.Antony S.

[idata]

Thank you very much for your patience, http://compatibleproducts.intel.com/ProductDetails?activeModule=Intel%C2%AE%20NUC# Brunnis.

Please find on this http://compatibleproducts.intel.com/ProductDetails?activeModule=Intel%C2%AE%20NUC# link the compatible memory modules validated for this NUC. We have not validated the specific module you are requesting and the results may vary if it is used. We recommend you to use on the ones listed on the link attached.Antony S.

[MBrun3]

Well, that was unfortunate, but kind of expected, of course. I guess the message is that we can't really expect any improvements in memory support over time.

[idata]

Hello, http://compatibleproducts.intel.com/ProductDetails%3FactiveModule%3DIntel%25C2%25AE%2520NUC%23 Brunnis.

Unfortunately, we can not guarantee that this will change. You can always double check any change in our http://compatibleproducts.intel.com/ProductDetails?activeModule=Intel%C2%AE%20NUC# Intel® Compatibility tool and the released notes of the BIOS updates of this unit.Antony S.

[MBrun3]

Yes, maybe I was a little too harsh. I'll keep an eye on the BIOS updates just in case. Thanks.

[MChin6]

Hi Intel Team,

Is there any update on this issue?

Is there a firmware update that can support Kingston HyperX DDR4-2400 HX424S14IBK2/8 (CL14)?

I'm seeing this issue where the NUC does not even display the Intel splash screen and the orange disk indicator stays continually lit.

Thanks

-Michael

[idata]

Hello mching,

Thank you for your response.I would like to start by mentioning that we handle every case individually and every scenario is different even if the same product is being used. That is why we always recommend to open a new thread so you can get the assistance you require. Now, to answer your question, the memory modules that are listed in the site mentioned above are modules that have been validated to work with the unit, nevertheless, this does not mean that other memory modules will not work, it simply means that Intel ® has not validated them. It is important to mention that, as long as the memory module's voltage is 1.2V and, it is equal or less than 2400 Mhz, it should work. You can check more information in the link below: https://ark.intel.com/products/126137/Intel-NUC-Kit-NUC7PJYH?q=NUC7PJYH https://ark.intel.com/products/126137/Intel-NUC-Kit-NUC7PJYH?q=NUC7PJYHYou can look for more products by searching for the different models. I hope this helps.Regards,David V