System Fan 1 not working in NUC11BTMi9

[icarium_jag]

I'm having problems with unoperational system fan 1 in my freshly built Beast Canyon kit.

The first fan on the top of the machine doesn't seem to get any power supply from the fan control board. Setting fixed fan speed from the BIOS shows constant 0 rpm for fan 1 and it doesn't start spinning under any conditions. Swapping the fan 1 and fan 2 power cords gets the fan 1 spinning and fan 2 remains silent, so the fan component itself should be ok.

I've checked the connections inside the computer, and everything seems to be ok.

Is there anything I can do before shipping the product to the merchant for RMA?

Thanks for any advice.

[DeividA_Intel]

Hello icarium_jag,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please try the following:  

1. Load BIOS defaults:

- Press F2 during boot to enter BIOS Setup.

- Press F9 to load defaults.

- Press F10 to save and exit BIOS Setup.

2. Check if something is preventing the fan from spinning.

3. Try different fan control settings in BIOS:

- Press F2 during boot to enter BIOS Setup.

- Go to Advanced > Cooling.

- In the CPU Fan Header pane, experiment with setting Fan Control Mode to Balanced and Cool.

- Press F10 to save and exit BIOS Setup.

4. If none of the above steps worked, you can get in contact with us for warranty options. Use the lin based on your location:

- US, Canada: https://www.intel.com/content/www/us/en/support/contact-support.html#@11 

- Europe, Middle East, and Africa: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

- Asia-Pacific: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

- Latin America: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html 

Best regards, 

Deivid A.  

Intel Customer Support Technician