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KScho3
Beginner
1,205 Views

The Intel Driver and Support Assistant is a disaster! It continually is alerting me to updates that are incorrect or older than what is already installed.

Here's the latest mess. I already have the .0053 bios installed and the other two suggestions are older versions than what I have installed.

Is anyone checking?

2019-01-25 19_29_51-Window.png2019-01-25 19_29_25-Window.png2019-01-25 19_28_53-Window.png

0 Kudos
9 Replies
n_scott_pearson
Super User Retired Employee
120 Views

Yes, the issues have been reported to the development team and they are looking into it. If you attach the IDSA log files to a response post, it will provide them with more data to help in the assessment.

...S

KScho3
Beginner
120 Views

When I try and zip the log file the files are in use and won't be included. When I exit the tray app I still have files in use. How can I get a log file that can be zipped and sent to Intel?

KScho3
Beginner
120 Views

Never mind...found a way to do it...

MWöri
Beginner
120 Views

To add to the sample, here it's the gpu driver that's already up-to-date.intel-treiber.jpg

Diver5050
Novice
120 Views

FYI, today I uninstalled DSA, then went to \Program Files\Intel\ and deleted the DSA folder, re-booted, then downloaded and re-installed DSA and now it seems to be working correctly (i.e., not asking me to update drivers that don't need updates).

Wanner_G_Intel
Moderator
120 Views

Hello all, We would like to continue working on this issue. Please follow these steps: 1. Run the ntel® Driver & Support Assistant Uninstaller: Intel® Driver & Support Assistant Uninstaller https://downloadcenter.intel.com/download/28181/Intel-Driver-Support-Assistant-Uninstaller?v=t 2. Restart and run the latest Intel® Driver & Support Assistant tool version: Intel® Driver & Support Assistant https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?v=t 3. If the issue persists, attach the following files: A. The latest file from Intel® System Support Utility for Windows* https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility B. The latest DSAUninstaller.log file: using File Explorer, search for DSAUninstaller.log C. The latest DSA Log files using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder. NOTE: Uncheck Hide System files to see the AppData folder. Show hidden files https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there. AGans2, we are glad to hear that you were able to fix this issue. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
KScho3
Beginner
120 Views

The new version worked on some of our NUCS, but on others with the 655 Iris Graphics system they utility is still recommending a driver that won't install because it has not been validated by the manufacturer.

 

I also tried separately downloading the driver and got the same error. So, probably not an IDSA error, but an error by the drivers group.

 

How about someone check things before they make them live?

Wanner_G_Intel
Moderator
120 Views

Hello all, If you have any further question, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
MWöri
Beginner
120 Views

No further questions, just wanted to say that the recent update to the utility seems to have resolved the issue for me. Thanks!

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