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caparzo1
Beginner
96 Views

The monitor (computer screen) does not turn on after certain time.

Hello, I have „Mini PC Intel NUC 8i5BEH“ and LCD monitor „28" BenQ EL2870U“.

About once a day, if I move the mouse or I press any key on keyboard, monitor does not turn on and it remains in standby mode. But even if the monitor does not turn on, I can easily connect to a given PC remotely and it works via a remote desktop as normal. Remote Desktop RDP Restart does not work either. The only thing that helps, is to turn off the PC via the power button and turn on again.

Daily, the monitor turns off as much as 10 times and everything is alright.

 

Things tried that didn't work:

- reinstall windows 10

- separate installation of all drivers

- removing and inserting HDMI cable

- switching inputs directly on the monitor

- keyboard shortcuts: ctrl alt del, win   P, alt  F4 and many more

- bios is the latest version 0087 and tested older bios 0085

- tried second monitor and not turned on after connecting the cable

 

0 Kudos
5 Replies
Alberto_R_Intel1
Employee
62 Views

caparzo1, Thank you for posting in the Intel® Communities Support.


In reference to this matter, just to let you know, you pretty much tried all the troubleshooting steps that we recommend for this scenario, however, in the following link you will find further details about this topic for you to try:

https://www.intel.com/content/www/us/en/support/articles/000033202/intel-nuc.html


Please make sure that the latest Intel® Graphics driver version is currently installed, 27.20.100.8681:

https://downloadcenter.intel.com/download/29911/Intel-Graphics-DCH-Driver-for-NUC8i3BE-NUC8i5BE-NUC8...


If the problem persists after that, Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
41 Views

Hello caparzo1, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


caparzo1
Beginner
31 Views

Hello, I was claiming a computer from my dealer. I'll let you know how it turned out.

Alberto_R_Intel1
Employee
25 Views

Hello caparzo1, Thank you very much for letting us know those updates.


Perfect, no problem at all, take your time and once you get the chance, please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
8 Views

Hello caparzo1, I just wanted to check if you were able to install the Graphics driver and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician