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This device cannot start. (Code10) 1219-V

Hi I just bought an Intel NUC 10 Performance Kit NUC10i5FNH.

I have loaded Windows 10 on it and done the windows updates.

The Ethernet port does not work. The cabling is correct and I have the error message This device cannot start. (Code10) 1219-V. There is a steady light on the NUC port but no corresponding ethernet port on the switch port it is connected to.

In device manager there is a yellow warning triangle next to "Intel(R) Ethernet Connection (10) 1219-V and when I click on it I get the error message. This device cannot start. (Code 10). (Operation Failed) The requested operation was unsuccessful. I tried hitting the pdate button and advised I had the latested driver version.

I have also updated the NUC bios but the Ethernet port still does not work.

How can I fix this?

 

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Frustrated, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

When did you purchase the Intel® NUC?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

For testing purposes, by any chance, do you have the option to connect the Intel® NUC to another switch?


In this case, what we can try is basically a clean installation of the latest Ethernet (LAN) driver, so please go to device manager and select "Uninstall", then try to install version 24.5:

https://downloadcenter.intel.com/download/29951/Intel-Ethernet-LAN-Network-Connection-Driver-for-Win...


You mentioned "I have also updated the NUC bios but the Ethernet port still does not work", even if the latest BIOS version is already installed, please try to install again the version 0046, this time using the BIOS recovery method, in the link below you will find two options to do it, using the "power button" or the "recovery jumper", we suggest to try the one with the power button first:

https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html

https://downloadcenter.intel.com/download/29924/BIOS-Update-FNCML357-?product=189239


If the problem persists after trying the steps above, please provide the SSU report so we can verify further details about your platform:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Hello Frustrated, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Frustrated, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Beginner
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Sorry your responses ended up in my Spam folder.

In answer to your questions....

Q) When did you purchase the Intel® NUC?
A) About 3 weeks ago.

Q) Was it working fine before?
A) It would not connect to Ethernet from new

Q) When did the issue start?
A) Straight out of the box

Q) Did you make any recent hardware/software changes?
A) No

Q) Which Windows* version are you using?
A) Windows 10 home

Q) For testing purposes, by any chance, do you have the option to connect the Intel® NUC to another switch?
A) Other devices connecting to the same switch work fine and I have plugged the NUC into a port used successfully by another device.

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Beginner
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In this case, what we can try is basically a clean installation of the latest Ethernet (LAN) driver, so please go to device manager and select "Uninstall", then try to install version 24.5:

https://downloadcenter.intel.com/download/29951/Intel-Ethernet-LAN-Network-Connection-Driver-for-Win...


I tried the above. I first uninstalled the Device which appeared to work successfully. I then used the driver update I downloaded from the above link. ...buyt when I veiw the Driver in Device Manager it reports a driver version of 12.19.13 and a date of 26/08/2020?

 

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Beginner
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"You mentioned "I have also updated the NUC bios but the Ethernet port still does not work", even if the latest BIOS version is already installed, please try to install again the version 0046, this time using the BIOS recovery method, in the link below you will find two options to do it, using the "power button" or the "recovery jumper", we suggest to try the one with the power button first:

https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html"

Sorry I have no idea which Bios Update to download from the links on that page.

 

 

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Beginner
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OK I managed to work out which one to use and I have updated the bios but still no change in my fault status or original error description.

 

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Beginner
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SSU file attached

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Frustrated, No problem at all, thank you very much for providing that information.


We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Hello Frustrated, I just received an update on this matter.


After reviewing the case and based on the fact, as you mentioned, that the cables are working fine and so are other devices connected to the same switch, that the light on the switch where the Intel® NUC is connected does not turn on and after trying all those troubleshooting steps, we determined that there might be a hardware problem with the Ethernet port itself on the Intel® NUC and we suggest then to replace the unit.

You can try to do this with the place of purchase directly or you can always get in contact with Intel® Support for them to further assist you with the replacement process:


Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,


For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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