Community
cancel
Showing results for 
Search instead for 
Did you mean: 
TDean
New Contributor II
208 Views

This is Ridiculous : RMA NEW NUC doesn't Work

Jump to solution

I RMA'ed mu nuc 8 hvk and received either a new or refurbished one today.

I put my disk and memory back in, attached only a mouse and keyboard,

When it boots it shows  part 1 ubuntu  I don't even have Ubuntu Linux installed on my disk 1

I've done a diskpart and it shows all the normal partitions that are there for windows

 

when I go into the bios it shows Unbuntu as my 1st boot device see pic

I will await a response. 

 

I received either a refurbished or new intel nuc today.
I attached only the monitor,keyboard and mouse, after physically putting my memory and 2x pcie nvme disks.
The pc sees Ubuntu on my boot disk. And tries to be go and ibstead it stops at what looks like a grub bootloader text line. There has never been an Ubuntu install on this disk. Windows 10 pro only.
I can boot to the secondary disk as I have a recovery install of win 10 pro on it.
In the recovery environment I used diskpart to verify that the oartitiobs that are on the boot disk is indeed win10.
I have a recovery partition, an efi system partition, a Microsoft reserved partition and if course the c: drive partition.
I can even see all my files on the disk.

So whatever your depot technician did, is resulting in the bios incorrectly seeing my windows boot partition as ubuntu for some reason.
I've posted this at your intel community online in the NUC category asking for help on how to fix this.
I'm open to any suggestions. If I have to send this unit back via RMA because your depot technician doesn't know what he's doing, you will be paying for me to send it back to the intel depot .

The bios is correctly set to ahci abd it sees the 2 m.2 pcie nvme, so i have no understanding where its seeing ubuntu at.

tdean

again i don't have ubuntu installed on my disk 1 its windows 10 pro

 

so why the hell it it seeing and trying to boot from some invisible ubuntu install that isnt even  installed

Any suggestions on what the hell is going on with this? 

I selected secure boot and all I get is a black screen  with the power button, nic light and power light on...no disk activity

so i try a f9/f10 and it boots to a black screen

what have you people sent me? 

 

 

0 Kudos

Accepted Solutions
TDean
New Contributor II
187 Views

Nevermind. I fixed it myself. How ? simple......delete all the bcd store firmware entries then since I have a scheduled task that always backsup my bcdstore with my current boot entries I simply imported the latest version and rebooted and there it was....

 

Did I tell you I grew up and used to be tech support on IBM Mainframes and IBM Midrange computers long before I ever worked on a pc? 

Tdean

you can post this as solved

 

 

View solution in original post

0 Kudos
3 Replies
AlHill
Super User
199 Views

I understand your frustrations, but you need to watch your language.  Please edit your subject line.

0 Kudos
TDean
New Contributor II
188 Views

Nevermind. I fixed it myself. How ? simple......delete all the bcd store firmware entries then since I have a scheduled task that always backsup my bcdstore with my current boot entries I simply imported the latest version and rebooted and there it was....

 

Did I tell you I grew up and used to be tech support on IBM Mainframes and IBM Midrange computers long before I ever worked on a pc? 

Tdean

you can post this as solved

 

 

View solution in original post

0 Kudos
powerarmour
New Contributor III
165 Views

I've also had many years of working in the IT industry, but seeing a motherboard install grub independently (although not technically impossible) would be a new one to me. 

0 Kudos