Здравствуйте, соединение Thunderbolt 3 перестало работать последние две недели. При установке драйвера выдает ошибку 0x80070643. Полная переустановка Windows не помогла исправить ошибку, моя материнская плата Asus PRIME Z370-A II подключена к ней помимо ASUS ThunderboltEX 3, установлена актуальная версия Биоса. В Bios включена поддержка Thunderbolt 3, и я использую Windows 10 с последними обновлениями. Помогите пожалуйста решить проблему.
Where are you getting the installation package? You should not be getting the package from the Intel site. You should be getting it from Asus and you should be contacting Asus, not Intel, regarding this installation issue. Remember that there are differing Thunderbolt ICs and the driver has to be correct for the particular IC used on the motherboard. This makes it the board manufacturer's responsibility.
I can say that before this problem, Thunderbolt 3 worked absolutely with all the drivers, they installed and detected the device, and it doesn't matter who they are from Asus or Intel. But now not one of the drivers is working, the maximum I was able to achieve is to install the old version of Asus drivers, but they still do not work and do not detect connected devices.
Thank you for posting on the Intel® communities. Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool.
We agree with @n_scott_pearson that the best channel of support for this inquiry is through Asus* Support since we understand this is regarding a Thunderbolt* issue with motherboard Asus* PRIME Z370-A II and Asus* ThunderboltEX 3 PCI-Express card.
It is worth mentioning that Thunderbolt is a technology that computer manufacturers customize for their platforms. Intel provides firmware and driver updates directly to OEMs (Asus*, HP*, Lenovo*, Dell*, and so on) and doesn't support their products. It's their responsibility to test and validate updates before posting them for customers on their support websites.
Intel does support Thunderbolt on Intel® NUC products. For more details, please review Support Options for Thunderbolt*.
Having said that, we will proceed to close this inquiry now from our end. We will leave the thread open in case other users want to participate; however, we encourage you to check this directly with ASUS* Support. Thank you for your understanding.
Intel Customer Support Technician
Tech support from Asus does not give a solution to the problem, it refers to incorrect Windows updates and asks to contact Microsoft. I will try to contact microsoft and ask for an explanation of how this problem can be solved, if they give a working solution, I will post it in this discussion.
For some reason, I can no longer edit the description of the problem in the discussion header.
My question in English sounded like this.
Hello, Thunderbolt 3 connection has stopped working for the last two weeks. When installing the driver, it gives an error 0x80070643. A complete reinstallation of Windows did not help to fix the error, my Asus PRIME Z370-A II motherboard is connected to ASUS ThunderboltEX 3, the current BIOS version is installed. The Bios has Thunderbolt 3 support enabled and I am using Windows 10 with the latest updates. Please help me solve the problem.
I have attached a photo of the problem in English.