Thunderbolt Controller - 15D9: Currently, this hardware device is not connected to the computer.

[cioma]

On my NUC8i7BEH under Win 10 Pro x64 I get the following error for Thunderbolt Controller - 15D9:

Currently, this hardware device is not connected to the computer.

Also see the attached picture.

Does anyone else experience such problem?

[David_G_Intel]

Hello cioma

Thank you for posting on the Intel️® communities. Please share more information with us:

• Did you make any software changes recently?
• Did you reinstall Windows?
• Which version of Windows 10 do you use?
• Please share with us the  Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[cioma]

Thanks for your feedback, David.

I recently moved on to NUC11 so unfortunately I wouldn't be able to check that NUC8 anymore.

[David_G_Intel]

Thank you for the update. We're glad to know the issue is resolved, we will proceed to close this thread now. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

David G  

Intel Customer Support Technician