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Thunderbolt Controller - 15D9: Currently, this hardware device is not connected to the computer.

cioma
Novice
544 Views

On my NUC8i7BEH under Win 10 Pro x64 I get the following error for Thunderbolt Controller - 15D9:

Currently, this hardware device is not connected to the computer.

 

Also see the attached picture.

 

Does anyone else experience such problem?

 

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4 Replies
David_G_Intel
Moderator
501 Views

Hello cioma

  

Thank you for posting on the Intel️® communities. Please share more information with us:

  • Did you make any software changes recently?
  • Did you reinstall Windows?
  • Which version of Windows 10 do you use?
  • Please share with us the  Intel® System Support Utility (Intel® SSU) results 
    • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save".  


Regards, 

David G 

Intel Customer Support Technician 

 


David_G_Intel
Moderator
482 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


cioma
Novice
468 Views

Thanks for your feedback, David.

 

I recently moved on to NUC11 so unfortunately I wouldn't be able to check that NUC8 anymore.

David_G_Intel
Moderator
438 Views

Thank you for the update. We're glad to know the issue is resolved, we will proceed to close this thread now. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G  

Intel Customer Support Technician  


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