Thunderbolt an NUC 10 geht nicht mehr

[KopfM]

Thunderbolt Anschluss an NUC 10 geht nicht mehr

1. Product Code: BXNUC10i5FNH2

2. Gleiche Peripherie mit gleichem Kabel geht mit Laptop

3. Thunderbolt Option im BIOS ist aktiviert

4. Thunderbolt™ 3 controller-Firmware für das Intel® NUC10ixFN Version 62 ist neu installiert

5. Ebenfalls neu installiert: TBT-Win10-1.41.1193.0

6. Gerätemanager:

Thunderbolt(TM) Controller -15E8

Dieses Gerät wurde angehalten, weil es Fehler gemeldet hat. (Code 43)

Das Gerät "PCI\VEN_8086&DEV_15E8&SUBSYS_20818086&REV_06\973929318500AA0000" erfordert weitere Installationen.

[David_G_Intel]

Hello KopfM

Thank you for posting on the Intel️® communities. Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. To help with this request, please share with us the following:

• Model and brand of the device connected to Thunderbolt
• BIOS version
• Windows version and build
• Do you use straight connections for it? (No adapters or converters)
• When did this issue start?

Regards, 

David G 

Intel Customer Support Technician 

[KopfM]

1. Lenovo ThinkPad Thunderbolt 3 Dock Gen 2 (I have used two diffrent HW of same type and error is same)

2. Intel Corp. FNCML357.0055.2021.1202.1748, 02.12.2021

3. Windows 10 Pro 20H2 19042.1466

4. No Adapter or converter. I haved tried diffrent cables

5. About 10.01.2022 

[DeividA_Intel]

Hello KopfM,  

After checking your thread, I would like to know if you need further assistance. 

If so, please provide me with the information requested. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[n_scott_pearson]

Please download and run the Intel System Support Utility for Windows. Select *all* data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[KopfM]

I have sent the nuc to hw repair.
Lets See. Thank you.

[David_G_Intel]

Thank you for the update KopfM. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician