Intel® NUCs
Assistance in Intel® NUC products
13314 Discussions

Thunderbolt devices take forever to be recognized


I apologize if this is in the wrong place...

I have a Dell XPS 15 9550. According to Dell's update program all the system software is current. Because it's a Dell I can not install anything that doesn't come from Dell. I've tried with video and Thunderbolt drivers and they always fail so I stopped checking anywhere but Dell many months ago. The computer is connected to a Dell WD19TB Thunderbolt 3 dock via the laptops Thunderbolt 3 port.

Connected to the dock is a

  • 32" 4k monitor via Display Port
  • My audio is run from this monitor to the Klipsch speakers
  • A 24" FHD monitor connected via HDMI, 
  • A network cable via the RJ-45 port, 
  • ALacie 2Big Dock Thunderbolt 3 drive connected via Thunderbolt, 
  • A Lacie d2 Thunderbolt 3 drive daisy chained through the 2Big Dock.

For as long as I can remember ALL the Thunderbolt devices except the monitors take a substantial amount of time to be recognized: both drives, audio (internal laptop speakers work), and the network connection. By substantial I mean 3 to 5 minutes.

Always. This happened before I got the dock when everything above was plugged directly into the Thunderbolt port of the Dell so it's unlikely it's the dock.

Any thoughts on what is wrong and what I can do to alleviate this issue? 



Labels (1)
0 Kudos
1 Reply

Hello big0mike

Thank you for posting on the Intel® communities.

We provide support for Thunderbolt on Intel® NUC products. On third-party systems, we recommend contacting the Original Equipment Manufacturer (OEM), in this case, DELL™ for the latest updates and technical support information. Also, if you need help with Thunderbolt™ on an OEM computer, please contact the OEM for proper assistance from their side, in this case, DELL™ support.

For more information, please check Support Options for Thunderbolt™

Best regards,

Andrew G.

Intel Customer Support Technician

"Links to third party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third party endorsement of Intel® or any of its products is implied."

0 Kudos