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luigi19
Beginner
168 Views

Thunderbolt driver installation error 0x80070643

Hi,

I use 2 monitor with my NUK, one on hdmi one on thunderbolt. And sometime the one on thunderbold don't work. 

I'm tring to update the software to last one but I receive the error 0x80070643.  Logs in attachment.

So I tried to remove old driver but It seems it's not present.

Someone have a solution?

 

MOTHERBOARD: NUC8BEB Version J72693-308

 

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3 Replies
Victor_G_Intel
Moderator
98 Views

Hello luigi19,

 

Thank you for posting on the Intel® communities.


We appreciate the log you provided, and in order to further assist you please provide the following report and information to continue with the support.


-Intel® System Support Utility (Intel® SSU)

 

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".

 

Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

 

- When did you buy the unit?


- Did this configuration (NUC+ one monitor on HDMI+one monitor on thunderbolt) work fine before? If yes, was there any recent change related to the point when the issue started?


- Could you please provide a video or some pictures showing this behavior?


- Did the error happened while using our Intel® Driver & Support Assistant to update the driver or did the pop-up error message appeared after you manually tried to install the driver?


- Have you tested your NUC with a different monitor and a different thunderbolt cable?


- Did you physically inspect the thunderbolt port to see if maybe has some dirt in it or if it’s maybe loose?

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician 

 


Victor_G_Intel
Moderator
65 Views

Hello luigi19,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


Victor_G_Intel
Moderator
17 Views

Hello luigi19,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Victor G. 

Intel Technical Support Technician