Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
54 Views

Touchcreen for NUC8I3BEH

Jump to solution

Hi,

The touch input is not sensed when a touchscreen is connected to NUC8I3BEH CPU, although the mouse is detected and working properly. The RAM is 8 GB, Hard disc is 1TB SSD. The OS used is Windows 10 Home Basic. 

The touchscreen used is Waveshare 10.1 inch HDMI LCD (H), that displays properly when HDMI is connected with NUC8I3BEH. This monitor is a driver free device for windows 10 OS. The USB output from the touch-screen device carrying touch signals from the monitor are also working properly and tested in another PC with Windows 10 Home (Single Language) OS. 

Does the NUC8I3BEH CPU supports touchscreen inputs?

Regards,

Arunangshu Ghosh

0 Kudos

Accepted Solutions
Highlighted
Beginner
28 Views

Hi,

The problem got resolved. I could see in Device manager that there was a device driver with a name BETTER_USB_HS under libusb-win32 group. The proper driver should hid-compliant mouse I followed the following steps to correct the driver.

1. Gave a windows update. Although this step may not be necessary.

2. Unplugged the touchscreen device from computer and then Uninstalled the BETTER_USB_HS driver

3. Then connected the touchscreen device (Both HDMI and USB connections from the screen were jacked into PC) again. This time, It was detected as HID-Compliant mouse in a proper manner!! However, after few seconds again, the libusb-win32 group reappeared with a subgroup BETTER_USB_HS. This was seen in Device manager window. So the old problem surfaced again!!

4. Then opened the device manager. The final step was to perform rollback driver process on the driver BETTER_USB_HS from properties (right click on the driver name and then goto Drivers tab) to a previous version. Then the device was again shown as HID Compliant mouse in the device driver window. The touchscreen started accepting the touch inputs.

Hope these steps will also help others.

Thanks to all those who had replied and viewed the message.

Regards,

A. G.

View solution in original post

0 Kudos
2 Replies
Highlighted
Super User
48 Views

Did you connect the monitor USB to the NUC?

 

Doc (not an Intel employee or contractor)
0 Kudos
Highlighted
Beginner
29 Views

Hi,

The problem got resolved. I could see in Device manager that there was a device driver with a name BETTER_USB_HS under libusb-win32 group. The proper driver should hid-compliant mouse I followed the following steps to correct the driver.

1. Gave a windows update. Although this step may not be necessary.

2. Unplugged the touchscreen device from computer and then Uninstalled the BETTER_USB_HS driver

3. Then connected the touchscreen device (Both HDMI and USB connections from the screen were jacked into PC) again. This time, It was detected as HID-Compliant mouse in a proper manner!! However, after few seconds again, the libusb-win32 group reappeared with a subgroup BETTER_USB_HS. This was seen in Device manager window. So the old problem surfaced again!!

4. Then opened the device manager. The final step was to perform rollback driver process on the driver BETTER_USB_HS from properties (right click on the driver name and then goto Drivers tab) to a previous version. Then the device was again shown as HID Compliant mouse in the device driver window. The touchscreen started accepting the touch inputs.

Hope these steps will also help others.

Thanks to all those who had replied and viewed the message.

Regards,

A. G.

View solution in original post

0 Kudos