Touchpad not working

[Zeus0s]

I installed the touchpad driver for my laptop and now its not working anymore, the lock light is permanently on. I tried reinstalling windows even and nothing works. I installed the touchpad driver for then LAPQC71A.

In device manager i get I2C HID Device failed to start code (10)

[AlHill]

From where did you get the driver?  Provide the link.

What version of W10?  2004, 20H2?

Do you have the touch pad turned on?

I have some experience with this, and can tell you I have not seen any problems.

[Zeus0s]

Here is the link i used to download

https://www.komplett.no/khameleon/P9/Drivere/Touchpad-Firmware-UpdateTool-Version25.zip

[Zeus0s]

I have 20h2

[AlHill]

You should use the update from Intel:

https://downloadcenter.intel.com/download/29778/Touchpad-Firmware-Update-for-Intel-NUC-9-Extreme-Laptop-Kits-LAPQC71A-and-LAPQC71B

Also, there are other updates for your laptop from Intel.

https://ark.intel.com/content/www/us/en/ark/products/196641/intel-nuc-9-extreme-laptop-kit-lapqc71a.html

[Johnbelley]

Do you have any button on your touch pad ? Some laptop have On/Off option for the touch pad. Just double tap on it ( at the upper corners ) and it will me enable the touch pad

[Ender]

same problem with me, after firmware update it does not work.

@Zeus, did you find a solution?