Tricks to get NUC to display 3D?

[WReib]

I own a NUC7i7BNH with 16 GB RAM (two sticks x 8 GB) Windows 10 64 bit. I've been unable to get 3D MKVs or M2TS files to play in 3D on my NUC fed to my Epson 5040UB projector (3D capable).

The NUC7i7BNH is connected to my Denon X6300H A/V receiver (HDMI 2.0a/HDCP 2.2) with a KalebDirekt 4K@60Hz HDMI cable, the Denon is connected to my Epson 5040UB projector which accepts 4K HDCP 2.2 signals with a 4K 60 HZ HDMI cable.

Playing 3D Blurays between my Sony X800 through my Denon to the Epson projector play in 3D just fine.

I have the NUC set to 1080p 24 Hz and 3D enabled in the Windows settings when I attempt 3D. The 3D MKVs and M2TS files play back in 2D on the Epson. I'm using PowerDVD 19 for playback and have it setup with 3D enabled.

When I play the same 3D MKV and M2TS files on my desktop Windows 10 PC which isn't 3D capable using PowerDVD 19 I get a message from PowerDVD that the file can't be played in 3D because it knows my monitor isn't 3D capable then plays it in 2D. I get no such message when playing the file on the NUC it just plays back in 2D. So the MKV and M2TS files are definitely 3D. I created them with DVDFab and MakeMKV.

Are there any tricks to get the NUC to play 3D files?

I run the Intel update utility and Windows update utilities frequently and am up to date on both. I'm attaching the Intel utility output file.

[Esteban_C_Intel]

Hello WReib,

Thank you for posting on the Intel ® communities.

Please try the following and let me know if the issue persists:

-Update the HDMI Firmware

-Update the graphics driver to version 24.20.100.6229 if the issue persists try updating the graphics driver to version 24.20.100.6286.

-Does the issue occur without the AV receiver?

-Does the problem persist using thunderbolt instead of HDMI? 

-Run the Intel® System Support Utility for Windows*.

Regards,

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

[Esteban_C_Intel]

Hello WReib,

Were you able to check the recommendations provided in the previous post? If you need further assistance, please let us know.

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

[Esteban_C_Intel]

Hello WReib,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

[WReib]

The HDMI firmware was already up to date. I was able to update the graphics drivers to 24.20.100.6286.but it still doesn't work. I haven't had a chance to take the Denon out of the equation just yet. Using Thunderbolt with an HDMI adapter caused all kind of video and audio problems so I abandoned that Idea. I always run the System Support Utility by Windows (as well as Windows update) and am up to date.

[Esteban_C_Intel]

Hello WReib,

Thank you for your response, 

Could you please try to remove the AV receiver and let me know if the issue persists? Also, I would like to know if you have a chance to connect the NUC directly to the projector thru thunderbolt (USB-C) to HDMI or DP?

Finally, could you please run the Intel® System Support Utility for Windows* and share the results with me?

Esteban Ch. 

Intel Customer Support Technician

A Contingent Worker at Intel

[Esteban_C_Intel]

Hello WReib,

Were you able to check the recommendations provided on the previous post? If you need further assistance, please let us know.

Esteban Ch. 

Intel Customer Support Technician

A Contingent Worker at Intel

[WReib]

I've been busy and haven't had a chance yet.

[Esteban_C_Intel]

Hello WReib,

Take the time you need to perform the recommended. Once you have performed our recommendations please let us know if your issue persists.

Esteban Ch. 

Intel Customer Support Technician

A Contingent Worker at Intel

[Esteban_C_Intel]

Hello WReib,

Were you able to perform any of the recommendations provided? Do you need more time to do so?

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

[WReib]

I'm still swamped and unfortunately haven't had a chance to try the recommendations.

[WReib]

I finally was able to connect the NUC directly to my Epson 5040 projector via HDMO. Tried a 3D ISO and a 3D MKV and same result, they play in 2D. I had bought a Thunderbolt to HDMI adapter but it caused major video and audio issues so I had to return it.

[Esteban_C_Intel]

Hello WReib,

Thank you for your response.

To try to understand what the root of the issue is, could you please answer the following questions?

-Does it work with other 3D files?

-Does it work with online 3D videos?

-Are you able to select the type of 3D on the projector settings?

-What type of 3D video are you trying to play (Side-by-Side 3D video, Top-and-Bottom 3D video and Anaglyph Red/Cyan 3D video)?

Also, I would like to inform you that we were not able to replicate the issue in our labs. We use the following video on an  LG* 55UH8500-UA display directly connected thru HDMI® to our Intel® NUC Kit NUC7i7BNH and were unable to get any type of error.

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

[WReib]

The Michael Jackson video you linked is anaglyph 3D which is the old way of doing 3D and not what I'm doing. I'm doing Side by Side 3D with ISO and M2TS files ripped from 3D Bluray with DVDFab. https://www.easefab.com/instructables/sbs-3d-vs-analyph-3d-vs-top-bottom-3d.html I've tried multiple different titles ripped to MKV, M2TS and ISO 3D files and they all play back in 2D on my Epson 5040 projector. I know the files are legit 3D because when I attempt to play them with PowerDVD 19 on my desktop PC which doesn't support 3D I get a warning:

My projector plays 3D Blurays just fine via my Sony X800 player. My projector detects 3D and automatically switches to it. It won't let you force 3D if it doesn't detect a 3D signal.

So the testing I did tonight revealed some very interesting things. I setup the NUC to 1920 x 1080 which is needed in order to play 3D, 3D will not play if the NUC sends it upscaled to 4K.

Here is my test. I set NUC to 1080p and playback a 2D file with this scaling option selected:

I play back the 2D file and the Epson projector sees it as 1080p which is correct, the Epson Info screen indicates the resolution it's RECEIVING:

I then switch to playing a 3D MKV file leaving the NUC Display settings/scaling as they were when playing the 2D file. However, the Epson is now receiving the signal as 4K which the projector will not see as 3D it must receive it as 1080p!:

So I go back to the NUC Display settings and notice the NUC changed the scaling option on its own!:

The '?' next to the Scaling doesn't really give any useful insight:

So I know for sure for the Epson to receive a 1080p signal the Scaling must be set to Maintain Display Scaling. When it is set to Maintain Aspect Ratio even if I play a 2D file (despite having the NUC set to 1080p) the Epson receives a 4K signal.

So the big question is why is the NUC changing the scaling from Maintain Display Scaling to Maintain Aspect Ratio when I play a 3D file???? That appears to be the source of the problem because I know the NUC must send a 1080p signal to the display device in order for the display device to render it in 3D.

[WReib]

Here's what my Epson Info screen shows it's RECEIVING when I play back a 3D Bluray via my Sony X700 player. Note that the resolution is 1080p which is what's required to get 3D to playback.

[Esteban_C_Intel]

Hello WReib,

Is there any way you can provide us with an online video sample; so, we can test it on our labs?

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

[WReib]

Yes I can. I uploaded a 3D MKV clip to my DropBox account but it appears I can only share it via sending it to an e-mail address or a DropBox account so if there is an e-mail address I can send the DropBox link to that should work. I tried the clip on my desktop PC and it comes up with the message I'm attempting to playback a 3D file on my system which doesn't support it so it should be a good one for you. When I play it via my NUC and projector it displays as 2D due to NUC outputting it as 4K vs 1080p that I have set for resolution in NUC.

I found the same file here that you can download: https://drive.google.com/uc?id=0BwxFVkl63-lETWMzM1dRZF9XMDA&export=download

[Ronny_G_Intel]

Hello WReib,

I did similar testing using the NUC7i7BNH and I got no message about 3D being enabled or anything 3D related and the file plays like a regular 2D video.

Do you know what type of 3D file is this? By any chance: Stereoscopic 3D? I cant tell by looking at the file.

I took the file and played it on a different system and I got this:

I am assuming the right/upper corner message is what you are expecting to see when playing on NUC7i7BNH, am I correct?

Thanks,

Ronny G

[WReib]

Yes, there is no indication the NUC is outputting anything except for 2D which is the source of the problem I opened re: trying to play 3D files on the NUC. I don't know the details of that file likely top/bottom or side by side. The files I play are rips from 3D Blurays I own so since I can't provide you such a massive file I just looked for a small one on the internet.

We can work it a different way, if you can find a side by side or top bottom 3D file (MKV/M2TS) that plays on your NUC in 3D please provide it to me and I'll try it on my NUC. I've tried several 3D files I've ripped via MakeMkv and DVDFab (MKV and M2TS) and snippets found on the web and all of them play in 2D on the NUC which is wrong.

[Ronny_G_Intel]

Hello WReib,

Yes, I can do that. I can get some 3D files and play them on NUC7i7BNH and report that back to you but I am going to be away from the office during the next two weeks starting tomorrow. Is this extremely urgent? Can you wait for a couple of weeks?

Regards,

Ronny G

[WReib]

Not urgent at all. Have a good trip. Thanks for your help.