Hey guys and gals, I am troubleshooting a NUC i3 that no longer powers on. I verified the connector is bringing 19.5V onto the board, but I cannot find the IC part number for the component that is burnt up here. From what I can tell, it is part of the voltage regulation and power sensing circuit. Does anyone have a NUC7i3DNB board that they could throw under a microscope and grab a part number for me? Or is it too much for this board and a new paperweight in my arsenel?
Thank you for posting on the Intel️® communities.
My recommendation for your issue is to try and contact our live support team to process the warranty return for your unit (you cannot do this through the forums). However, you must keep in mind that the RMA will be submitted for approval, so we can't confirm if your unit will be replaced. If you want to try it, please contact us using the following information:
U.S. and Canada: Intel Customer Support
Europe, Middle East, and Africa: Intel Customer Support EMEA
Asia-Pacific: Intel Customer Support APAC
Latin America: Intel Customer Support LAR
Intel Customer Support Technician
I hope you are doing fine.
I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Intel Customer Support Technician.