Two of four monitors not working anymore on NUC11TNBi7

[KevinPink]

Hello Support Team

I own a NUC11TNBi7. Until arround three weeks ago I used four monitors on the NUC but from one day to the next two of them refuse to get detected.

Two monitors are connected with the HDMI port. Those are running perfectly.
The other two monitors are connected with the Thunderbold port. Those are not getting detected.

I update every driver i could think about. The thunderbold ports are enabled in the BIOS. 

I attached you the repport made by the Intel System Support Untility and hope that you can help me with my problem.

Thank you

[LeonWaksman]

Hi @KevinPink 

Please read this thread which describes that the latest driver version 30.0.101.9999 doesn't works whit multi display configuration, while the driver 30.101.1191, works. 

Leon

[KevinPink]

Hi

Thanks for the tipp. I made the downgrade to 30.101.1191 but the NUC still wont detect two of my four displays.

Kevin

[LeonWaksman]

Hi Kevin,

1. If you didn't manually installed yet the Intel® Chipset Device Software for Intel® NUC 11th Gen, download and install it.

2. Try to perform Clean Installation of Driver 30.101.1191

Leon

[Ronny_G_Intel]

Hi everyone,

Yes, we think we found a problem with the driver and I apologize for the inconvenience, we got a few customers reporting this issue and we have mixed results when trying to replicate so we are removing GFX driver 30.0.101.9999 from the Download Center, please stay on version 30.0.101.1191 https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html.

Regards,

Ronny G

[David_G_Intel]

Hello @KevinPink

Were you able to check the previous posts?  

Let us know if you still need assistance.  

Best regards,  

David G.  

Intel Customer Support Technician

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician