Intel® NUCs
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UNSOLVED: NUC11TNHi5 USB C power issue

Surajnair
Beginner
245 Views

Hi... I had an open issue abt the NUC 11 usb-c power issues with a support ticket number 05303524.

 

I was in email contact with ur support staff abt this issue and was implementing their instructions and providing feedback. E.g. twice bio update and bios setting tries. None of these fixed the isue and ur staff stopped responding to my emails and then I get a separate response from the support team that they r closing my ticket as thy have not heard from me.... this is completely incorrect ad ur support staff stopped responding to me without solving the issue.

 

Please explain or please provide me the feedback channel to escalate this!

 

 

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3 Replies
Alberto_R_Intel
Moderator
227 Views

Surajnair, Thank you for posting in the Intel® Communities Support.

 

We apologize for any inconvenience. In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

You mentioned the problem is related to "USB C power issue", just to make sure, what is the problem with that port, does it work sometimes or it does not work at all? Please provide a detailed description of the problem.

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Surajnair
Beginner
207 Views

ur team is in direct contact me now to continue from where we left

Alberto_R_Intel
Moderator
178 Views

Surajnair, Thank you very much for sharing those updates.

 

"ur team is in direct contact me now to continue from where we left", perfect, they will further assist you with this scenario.

 

Any other inquiries, do not hesitate to contact us again.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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