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darwall
Beginner
119 Views

UPDATE on /NUC7CJYH-Crashing-BSOD-even-after-reinstall-of-W

Hi,

 

This is an update from the closed discussion https://community.intel.com/t5/Intel-NUCs/NUC7CJYH-Crashing-BSOD-even-after-reinstall-of-Windows-10-...

 

After 2 weeks the NUC is freezing up the CPU and running at 100% on random tasks, which causing the computer to slow down to a halt. It isn't BSOD which is a slight improvement, but still this is unusable for the client. 

Its go to be a bad driver or update that is causing this, but I can't revert to old updates as Windows 10 forces the new updates straight away.

Any more suggestions, or should i get this replaced under warranty.

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1 Reply
Maria_R_Intel
Moderator
105 Views

Hello darwall,


Thank you for posting on the Intel* Community.


I reviewed your previous thread and at this point, the best course of action is to contact us directly and provide your threads as a reference, since your unit may require a replacement based on the testing we have made.


Please, use the below link to contact Intel Customer Support, they can assist you with the warranty process:

https://www.intel.com/content/www/us/en/support/contact-support.html 

 


Thank you for following all the steps we recommended. If you need any additional information, please submit a new question as this thread will no longer being monitored.

 

Best regards,

Maria R.

Intel Customer Support Technician


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