Intel® NUCs
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USB DAC not working with NUC

Stefancos
Novice
294 Views

I have an Intel NUC I3-4010U to which I am trying to hook up my USB DAC. a Topping D10.

The NUC recognizes the DAC and it's driver, and it shows up in the Windows 10 Control Panel as the default audio device. However if I play audio or music there's nothing.

Any tips?

 

0 Kudos
4 Replies
Stefancos
Novice
282 Views

I created a linux bootable usb key and see if I can play music through the USB port using that. 

It's working fine with Ubuntu, but not with the Windows 10 Pro the device came with.

 

Alberto_Sykes
Employee
248 Views

Stefancos, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the specific model of the Intel® NUC?

Is this a new Intel® NUC?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Does the problem happen at home or work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Stefancos
Novice
235 Views

Hello Albert, thank you for your assistance.

What is the specific model of the Intel® NUC?

The model is Intel NUC D34010WYK

Is this a new Intel® NUC?

No this is an older model

Was it working fine before?

Yes, but I had never connected a DAC to it

When did the issue start?

About 2 weeks ago

Did you make any recent hardware/software changes?

No hardware changes. No software changes save a fresh factory reset of Windows 10 pro

Does the problem happen at home or work environment?

Home

Attached to this is the SSU

Alberto_Sykes
Employee
227 Views

Hello Stefancos, You are very welcome, thank you very much for providing that information and the SSU report.


Just to let you know, theIntel® NUC Kit D34010WYK is under status of: End Of Interactive Support / Discontinued, as you can see in the link below:

https://ark.intel.com/content/www/us/en/ark/products/76978/intel-nuc-kit-d34010wyk.html


So, even though Intel® technical support will no longer be provided for this kind of products, still, as an option you may want to try our Discontinued Products Community to get recommendations from fellow community members:

https://community.intel.com/t5/tag/Discontinued%20Products/tg-p/tag-id/919?profile.language=en


Or you may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html


Regards,

Albert R.


Intel Customer Support Technician



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