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Beginner
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USB audio issues

Hi,

I have intel NUC7i5 and I have a strange issue.

I use a usb device for audio that uses XMOS driver and play only music through it.

 

For all other audio uses my default is the HDMI output connected to my tv.

 

When ever i turn the tv on the sound stops and noises come out for few seconds.

I have all latest drivers, firmware, bios etc.

This issue only happens in windows but not in linux which I run on the same computer.

 

Any ideas?
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3 Replies
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Community Manager
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Hello NIROSS,

 

 

Thank you for joining the Intel Community Support.

 

 

In this scenario, you can start by checking the default playback and recording device under Sound properties when you turn the TV on. What devices are you showing?

 

 

Also, please provide the following information to review this case further:

 

 

-Intel® NUC model.

 

-The USB device you are using.

 

-The TV model.

 

 

Also, please scan your system using the DxDiag tool. Follow the steps below:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Wanner G.
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Super User Retired Employee
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When you turn on your TV, the NUC sees a monitor detection. Since this monitor supports audio output, an Intel HD Audio device will be activated for it at the same time as the Intel HD Graphics device and this Intel HD Audio device will take over as the default audio device. To avoid this happening, you would have to make this XMOS audio device the default. If you do that, however, then you would need to manually connect the TV for audio output when/while the TV is turned on.

Hope this helps,

...S

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Community Manager
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Hello NIROSS,

 

 

I hope you found the information provided useful.

 

 

Please let us know if you need any further help.

 

 

Wanner G.
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