Intel® NUCs
Assistance in Intel® NUC products
All support for Intel® NUC 7 - 13 systems is transitioning to ASUS. Read more.
13495 Discussions

USB mouse and keyboard laggy after latest NUC8i7HVK BIOS update


My colleague did an update of his NUC8i7HVK BIOS and after that his mouse and keyboard started becoming jerky/laggy. The mouse gets stuck on the screen then jumps to the correct position about 1-2sec later.


I am unable to locate on this intel website the 2018 BIOS drivers to attempt to revert back to the old chipset drivers.


Does anyone have the same issue? Any ideas how to fix this?




0 Kudos
4 Replies
Super User
  1. My NUC8i7HVK is updated to the latest Bios version 0058. I'm using without any problems Logitech wireless keyboard + mouse combo.
  2. Try to recover your bios using the following steps:


  1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file ( on this stick and insert it into front USB slot with amber color (NUC shall be OFF).
  2. Press Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override.
  3. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  4. When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
  5. Replace the power cord and press Power Button to switch the computer to ON.
  6. Enter Bios setting by pressing F2 during boot process.
  7. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
  8. If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings. 



0 Kudos
New Contributor I

Try to uninstall the NUC8i7HVK BIOS update and again install it. There might be some data file missing. To uninstall BIOS update follow this:

Remove the USB drive and replace the BIOS configuration jumper. Close the chassis. Turn on the computer. The only way to remove an update is to recover the original BIOS settings.


Hope this helps you.




0 Kudos

Hi, I'm updating this thread because I'm using a "Microsoft Designer Bluetooth Desktop" mouse/keyboard combo on my NUC8I7BEH2 and mouse is very laggy most of the time.


Both Keyboard and mouse are directly connected to the NUC internal's Bluetooth with no usb dongle.


I have tried to search for a solution online but was not able to find one. It was the same with my previous Logi mouse/keyboard wireless combo using a dongle, thought it was coming from this old/cheap combo but it is still the same with my new Microsoft Designer Desktop Combo.


Keyboard seems to be also laggy, but not as mouse is.


Any help would be appreciated !




0 Kudos
Super User

Hello @MSchw36​ 

  1. This thread is for other NUC and is already closed.
  2. It will be more effective for you if you open a new thread, describing your problem.
  3. The SSU report, please attach to your post as a txt file, using a "paper clip" in left bottom corner. It will give us the ability to translate the contents from French to English.




0 Kudos